Harleen Kaur
Delta,BC
Summary
Innovative Communications and Social Media Manager with background in developing strategic communications plans to effectively present brand message across various platforms. Strengths include creativity, problem-solving ability, and familiarity with latest social media trends and analytics tools. Demonstrated success in driving engagement, expanding digital presence, and enhancing brand image through effective content creation and campaign management. Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
1
1
year of professional experience
Work History
Communications and Social Media Manager
Nina
12.2023 - 06.2024
- Developed and implemented a comprehensive communications strategy to drive brand awareness, engagement and loyalty
- Created editorial calendar of content for social media channels including Twitter, Facebook and LinkedIn
- Monitored online conversations related to the company's brand and products and services, responding in an appropriate manner as required
Sales Associates
Harleen
03.2023 - 11.2023
- Provided exceptional customer service by assisting customers with product inquiries, offering suggestions and resolving issues
- Processed daily transactions including cash, credit and mobile payments
- Assisted customers with purchasing decisions by demonstrating in depth knowledge of fashion and recommending the best solutions for their needs
- Ensured a clean and welcoming store environment, which improved the overall shopping experience and boosted customer return rates
Education
Graphics - Graphic Design
Brilliko Institute of Multimedia
LudhianaDiploma - Business Administration, Marketing
Capilano University
North Vancouver, BC08.2024
Skills
- Customer Service
- Communication skills
- Adaptability
- Problem solving
- Product knowledge
- Attention to details
- Patience
Languages
English
Professional Working
Availability
- Open to close, not available, open to close, not available, open to close, open to close, open to close
- Monday: open to close
- Tuesday: not available
- Wednesday: open to close
- Thursday: not available
- Friday: open to close
- Saturday: open to close
- Sunday: open to close
Timeline
Communications and Social Media Manager
Nina
12.2023 - 06.2024
Sales Associates
Harleen
03.2023 - 11.2023
Graphics - Graphic Design
Brilliko Institute of Multimedia
Diploma - Business Administration, Marketing
Capilano University