Harkomalpreet Kaur
Surrey,BC
Summary
Dynamic professional with a proven track record at Airtel, excelling in customer service operations and team leadership. Proficient in accounting software like QuickBooks, I leverage strong communication skills and a reliable work ethic to drive efficiency and enhance team performance. Committed to delivering exceptional results in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Security Guard
Genesis Security Group
Surrey, British Columbia
08.2024 - Current
- Completed incident reports regarding violations of policies or procedures.
- Reviewed security logs to ensure proper documentation was maintained.
- Conducted daily security patrols of assigned areas.
- Operated metal detectors to screen visitors prior to entry into the event venue.
- Greeted guests upon arrival while ensuring they followed proper protocols for entry into the facility.
Accounts and Budgeting Assistant
Queensborough Community Centre
New Westminster, British Columbia
01.2024 - 11.2024
- Greeted visitors, clients and guests in a professional manner.
- Answered incoming calls and directed them to appropriate personnel or departments.
- Organized and maintained filing systems for documents and records.
- Entered data into databases accurately and efficiently.
- Gathered and sorted data for reports and files.
- Maintained positive working relationship with fellow staff and management.
Cashier
Tandoori Kona Restaurant
Richmond, British Columbia
08.2023 - 01.2024
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Resolved customer complaints professionally in accordance with company policy.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Greeted customers and answered any questions they had about the store's products and services.
Bookkeeper
Cafe Overflow
North Vancouver, British Columbia
07.2023 - 12.2023
- Managed daily financial transactions, ensuring accuracy in cash handling, and record keeping.
- Managed payroll processing for staff members.
- Maintained and reconciled general ledger accounts.
- Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
Call Center Team Lead
Airtel
Faridkot, Punjab
10.2022 - 03.2023
- Developed and implemented processes for customer service operations.
- Managed day-to-day operations within the call center environment.
- Maintained up-to-date knowledge of products, services, policies, and procedures.
- Monitored incoming calls, emails, and chat messages for quality assurance purposes.
Education
BBA - Business Administration
Capilano University
North Vancouver, BC03-2025
High School Diploma -
Dasmesh Public School
Faridkot, Punjab03-2022
Skills
- Proficient in accounting software, including Sage 50 and QuickBooks
- Experienced with Microsoft 365 Business Central
- Fast and accurate typing skills (60 WPM)
- Strong written and verbal communication
- Reliable work ethic and proven time management skills
Volunteer Experience
Capilano Accounting Association,North Vancouver, BC
- Assisted in organizing workshops and seminars, promoting financial literacy with the community.
- Collabrated with the team members to prepare reports and presentation for community outreach programs.
- Helped coordinate fundraising activities, successfully increasing funds for local financial education initiatives.
- Participated in regular meetings to discuss financial strategies and improve association operations
Timeline
Security Guard
Genesis Security Group
08.2024 - Current
Accounts and Budgeting Assistant
Queensborough Community Centre
01.2024 - 11.2024
Cashier
Tandoori Kona Restaurant
08.2023 - 01.2024
Bookkeeper
Cafe Overflow
07.2023 - 12.2023
Call Center Team Lead
Airtel
10.2022 - 03.2023
BBA - Business Administration
Capilano University
High School Diploma -
Dasmesh Public School
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