Sandy Fong

• Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
• Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
• Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
• Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
• Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
• Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
• Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
• Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
• General administrative tasks such as ordering supplies, inventory management, and filing/copying/faxing medical documents for streamlined office workflow.
• Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
• Facilitated seamless coordination of appointments with specialists or diagnostic testing centers for comprehensive patient care services.
• Maintained a clean reception area conducive to a professional atmosphere while adhering to safety guidelines during the COVID-19 pandemic.
• Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

• Organized and coordinated patient appointments with therapists in the clinic, managed phone calls, emails, faxes from ICBC, WCB, lawyers and other health professionals, billing, insurance and healthcare management, performing deep tissue laser therapy on patients as directed by the Chiropractor on duty, payroll and bookkeeping
• Improved office organization by maintaining clean and well-stocked treatment rooms for daily use.
• Increased patient retention through exceptional customer service and follow-up communications.
• Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
• Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
• Collaborated with multidisciplinary healthcare team members to provide comprehensive care for each patient.
• Promoted a welcoming atmosphere by greeting patients warmly upon arrival and addressing their concerns promptly.
• Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
• Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.

• Developed system to account for financial transactions by establishing a chart of accounts; defining bookkeeping policies and procedures
• Maintained subsidiary accounts by verifying, allocating, and posting transactions
• Balanced subsidiary accounts by reconciling entries
• Maintained general ledger by transferring subsidiary account summaries
• Balanced general ledger by preparing a trial balance; reconciling entries
• Maintained historical records by filing documents
• Prepared financial reports by collecting, analyzing, and summarizing account information and trends
• Complied with federal, state, and local legal requirements by studying requirements; enforcing adherence to requirements; filing reports; advising management on needed actions
• Contributed to team effort by accomplishing related results as needed
• Client tax (T1) preparation

• Coordinate the recruitment, appointment, reappointment and promotion of Clinical Faculty, including preparing documents, tracking paperwork, submitting completed packages and entering related documentation into the Human Resources system
• Provide information or clarity surrounding appointment, payroll, and other human resources inquiries
• Facilitate all staff and student appointments, re-appointments, leaves, and departures, by ensuring accuracy and compliance with UBC policies, providing information and general advice, coordinating requests for internal and external postings through the Dean's Office, and completing documentation for selection and appointment of successful candidates
• Coordinate the hourly timesheet process which includes semi-monthly communication with hourly staff, processing timesheets, calculating and entering statutory pay and processing vacation payout request forms
• Support the appointment process by entering and updating job descriptions in position management, creating job postings, processing new hires, reappointments and promotions and updating employee information
• Authorize, collect, maintain, and verify vacation and sick leave data for staff
• Scheduling employment interviews and testing, participating on interview panels and completing reference checks
• Coordinate all aspects of the on-boarding process for new employees, including scheduling the orientation and reviewing the information with new staff
• Ensure the integrity of employee records when entering, updating, and retrieving data

• Assistant to shop owner/operator, manage bookkeeping, accounts receivables, accounts payables, connect with suppliers for purchasing and receiving orders, direct, design and manage social media, promotions, and communications, proficient with Quickbooks Online Accounting software program

• Provided secretarial services to the Department Head, including management of the Department Head’s appointment schedule; screening and prioritizing requests for appointments/meetings; exercising tact and discretion in prioritizing requests for appointments
• Coordinated visits, tours, conferences, seminar, and special events for the Department (such as Department Annual Research Day, weekly Grand Rounds and other educational activities)
• Organized travel arrangements for Visiting Professors and faculty members
• Liaise with community, other agencies and organizations to coordinate flow of information to the department
• Coordinated on-call schedules for faculty and residents
• Managed and maintained faculty statistical data including MOCAP and MOCERT records
• Acted as tech support for videoconference events, trouble-shooting and maintaining connectivity
• Coordinated and collated materials for events such as preparation of agenda, materials and/ or programs for distribution
• Performed general office duties for the Department, such as transcribing dictation, filing, and composed correspondence/communications
• Act as backup Administrative Assistant to the Director of the Prostate Centre (this requires coverage at 1 day per week)
• Act as backup to other administrative staff

• Organized and coordinated patient appointments with therapists in the clinic, managed phone calls, emails, faxes from ICBC, WCB, lawyers and other health professionals, billing, insurance and healthcare management, proficient in Clinic Masters software program

• Organized and coordinated patient appointments with dental care professionals, managed patient and insurance billing and dental care, inquired and resolved outstanding balances on accounts, directed and managed phone calls and emails within the clinic, managed accounts payables and receivables for the clinic, experienced with Simply Accounting Software

Accounts Payable

• Verify packing slips by matching them to the authorized invoice and verify to the Merchandise Receiving Log.
• Process invoices for payment based on respective vendor payment method.
• Identify any discrepancies between invoice cost and purchase order amounts and action the discrepancies above the prescribed threshold with Associate, FSM and/or vendor.
• Allocate charges paid through the store credit card on a periodic basis.

Accounts Receivable

• Process and reconcile all adjustments to the A/R sub ledger. Maintain and review detailed AR aging each period and follow-up on collection activities.
• Generate and distribute Customer AR Statements on a monthly/periodic basis.
• Maintain customer profiles for new & existing customers and ensure all related receivables are associated with the account.
• Reconcile sales details from the cash register daily. Determine whether cash overage or shortage occurred and investigate to determine cause of any shortage or overage.
• Managed payroll and employee records, ensuring accurate compensation and compliance with labor laws.

• Organized and coordinated patient appointments with health care professionals, managed patient and insurance billing and health care management, inquired and resolved outstanding balances on accounts, directed and managed phone calls and emails within the clinic

• Organized and coordinated patient appointments with therapists in the clinic, managed phone calls, emails, faxes from ICBC, WCB, lawyers and other health professionals, in charge of issuing payroll for therapists