Harkirat Jaura
Brampton,ON
Summary
A fully qualified Bilingual Computer application graduate with over 5 years of experience in Marketing and Sales and 2 years of experience in dealing with customers over the phone and in person. A skilled communicator, able to manage customer expectations in various situations and resolve customer problems. A team player who is calm, competent, and goal-oriented offering exceptional customer experience as well as excellent interpersonal skills
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Bill Goslings Outsourcing
Barrie, ON
12.2023 - 03.2024
- Not only provide excellent service and support to customers but also handle payment negotiations.
- Balancing customer satisfaction with the company's financial goals.
- Addressing customer inquiries and concerns regarding payments, resolving any payment-related issues, and finding mutually beneficial solutions.
- Proficient in using customer service software and systems to track and manage payment negotiations and ensure accurate and timely processing of payments.
Manager
Pizza Pizza
Orillia, ON
09.2022 - 12.2023
- Supervised and trained staff, ensuring high-quality customer service
- Created and managed employee schedules
- Monitored inventory levels and placed orders as needed
- Implemented and enforced company policies and procedures
- Resolved escalated customer issues and maintained customer satisfaction
- Analyzed sales data and implemented strategies to improve performance
- Ensured compliance with health and safety regulations
- Collaborated with higher management for business development and marketing initiatives.
- Oversaw daily operations of the pizza store.
Terminal Customer Service Representative
AAS Canada
Mississauga, ON
11.2022 - 12.2022
- Was responsible for facilitating a positive passenger experience.
- Check-in assistance, responding to inquiries, handling baggage concerns
- Coordinating with other airport departments, and ensuring efficient terminal operations.
- Delivering exceptional customer service, resolving issues promptly, and contributing to the overall smooth functioning of the airport terminal.
Account Manager
Lion's Dynasty Marketing
Mississauga, ON
02.2018 - 10.2022
- Supported the overall management of sales and marketing activities.
- Coordinated with team members, assisting in the development and execution of marketing campaigns, analyzing sales data and contributing to strategic planning.
- Training and supervising staff, monitoring performance metrics, and collaborating with other departments to ensure the smooth functioning of marketing and sales initiative.
Education
Diploma - Computer Applications
Alpha-Tech Computers
Ludhiana, Punjab01.2017
Skills
- Robust knowledge of Marketing and Sales
- Exceptional bilingual communicator in English, Hindi and Punjabi
- Supports strong work ethics, active communicator who is Goal-oriented with a service mindset
Languages
English – Fluent
Punjabi – Fluent
Hindi - Fluent
English
Full Professional
ADDITIONAL CREDENTIALS
- PROFESSIONAL DEVELOPMENT
- MARKETING AND SALES, CUSTOMER SERVICE
Timeline
Customer Service Representative
Bill Goslings Outsourcing
12.2023 - 03.2024
Terminal Customer Service Representative
AAS Canada
11.2022 - 12.2022
Manager
Pizza Pizza
09.2022 - 12.2023
Account Manager
Lion's Dynasty Marketing
02.2018 - 10.2022
Diploma - Computer Applications
Alpha-Tech Computers