BUKOLA TIJANI
Montreal
Summary
Dedicated and highly motivated professional with extensive experience in customer service, banking operations, and administrative support, consistently enhancing operational efficiency and delivering exceptional customer experiences. Proven track record in maintaining high standards of data accuracy and organization, complemented by strong skills in Microsoft Office applications and digital marketing. Recognized for effective communication, multitasking abilities, and a collaborative spirit that fosters positive team dynamics while adeptly resolving customer issues. Committed to achieving organizational goals through attention to detail and seamless team operations.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Telus Health International
03.2025 - Current
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Resolved customer inquiries efficiently via phone and email, ensuring high satisfaction levels.
Customer Service Representative (Work From Home)
IOS Solutions(PART TIME)
01.2025 - 10.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Experience Agent
Alorica Customer Service
07.2024 - 01.2025
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Documented customer interactions in internal database to maintain customer service history details.
- Actively participated in team meetings, sharing ideas and suggestions for process improvements that enhanced service quality and efficiency.
- Handled challenging situations with empathy and patience, demonstrating a commitment to customer satisfaction at all times.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
Data Entry and Customer Service Head
Fidelity Bank PLC
01.2023 - 04.2024
- Managed documentation and point-of-sale processing for new accounts, provided support to customer service personnel, prepared statistical reports for management review, responded to customer inquiries, and ensured compliance with internal policies.
- Ensured data integrity by conducting regular audits and quality checks on entered information.
- Collaborated with team members to improve data entry processes and enhance overall efficiency.
- Processed high volumes of data entries with accuracy and attention to detail.
- Utilized advanced spreadsheet software to maintain organized records and streamline workflows.
Funds Transfer Officer
Fidelity Bank
11.2021 - 07.2023
- Processed customer transactions, reviewed and booked clearing cheques, posted fund transfer requests, maintained operational efficiency, and managed ATM loading and evacuation operations.
Service Teller
Fidelity Bank
03.2020 - 11.2021
- Processed banking transactions, managed ATM loading and cash handling, informed customers about account services, and balanced tills.
Cash and Teller
Ecobank
10.2016 - 08.2019
- Converted walk-in prospects to bank customers, managed asset utilization, handled cash transactions, and ensured accurate daily balancing.
Bulk Teller
Guaranty Trust Bank (GTB)
02.2015 - 10.2016
- Managed cash transactions for savings and current accounts and provided information on current products and technology.
Education
B.Sc. Public Administration -
University of Lagos
Lagos, Nigeria10.2020
OND, Mass Communication -
Moshood Abiola Polytechnic
Abeokuta, Nigeria10.2014
Skills
- Excellent verbal and written communication
- Robust interpersonal relationship skills
- Proficient in Microsoft Office Applications
- Digital marketing proficiency
- Microsoft Word
- Microsoft Excel
- Data accuracy
- Ability to multitask and prioritize daily workload
- Strong problem-solving and analytical skills
- Adaptability and willingness to learn new methods
- High motivation and ambition to meet job demands
- Complaint Handling
- Data entry
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Customer Service Representative
Telus Health International
03.2025 - Current
Customer Service Representative (Work From Home)
IOS Solutions(PART TIME)
01.2025 - 10.2025
Customer Experience Agent
Alorica Customer Service
07.2024 - 01.2025
Data Entry and Customer Service Head
Fidelity Bank PLC
01.2023 - 04.2024
Funds Transfer Officer
Fidelity Bank
11.2021 - 07.2023
Service Teller
Fidelity Bank
03.2020 - 11.2021
Cash and Teller
Ecobank
10.2016 - 08.2019
Bulk Teller
Guaranty Trust Bank (GTB)
02.2015 - 10.2016
B.Sc. Public Administration -
University of Lagos
OND, Mass Communication -
Moshood Abiola Polytechnic