Neha Malhan
Toronto,Canada
Summary
Detail-oriented professional with a master’s degree in construction technology and management, complemented by a Project Management certification. Demonstrated success in delivering exceptional customer service. Seeking a challenging role to contribute a unique blend of customer service and project management acumen to the success of a forward-thinking team.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Wellwise by Shopper’s Drug Mart
2023.02 - Current
- Acted as a trusted advisor, suggesting tailored products aligning with individual needs
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided friendly and professional assistance to customers with inquiries, issues, or concerns related to wellness products or services
- Responded to customer queries via phone, email, or online chat, offering timely and accurate information
- Assisted customers in navigating wellness programs, providing guidance on program participation, benefits, and incentives.
Site-Management Assistant
G. Eng Advisory Pvt. Ltd
2016.06 - 2018.07
- Created a smart site management dashboard, boosting productivity by optimizing resource allocation and minimizing downtime
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Increased efficiency by implementing new processes and providing administrative support to management.
Technical Intern
Larsen & Tubro
2016.01 - 2016.05
- Learned and applied BBM software and manual calculations for precise reinforcement placement, enhancing project accuracy
- Transformed classroom knowledge into practical solutions for complex real-world challenges
- Partnered with construction teams, ensuring compliance and efficient reinforcement installation.
Education
M.E in Construction Technology and Management -
PANJAB UNIVERSITY
ChandigarhB. Tech in Civil Engineering -
UIET
RohtakPost- Graduate Diploma in Project Management -
Fleming College
Toronto, ON09.2023
Skills
- Advanced MS Office Suite (Excel, Word, PowerPoint) mastery fused with inventive thinking
- Robust analytical, organizational, and planning skills
- Product Knowledge
- Customer Service
- Retail Store Support
- Customer guidance
Websites
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Customer Service Representative
Wellwise by Shopper’s Drug Mart
2023.02 - Current
Site-Management Assistant
G. Eng Advisory Pvt. Ltd
2016.06 - 2018.07
Technical Intern
Larsen & Tubro
2016.01 - 2016.05
M.E in Construction Technology and Management -
PANJAB UNIVERSITY
B. Tech in Civil Engineering -
UIET
Post- Graduate Diploma in Project Management -
Fleming College