Summary
Overview
Work History
Education
Skills
Languages
Timeline
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HARENA RAKOTOMALALA

Ottawa

Summary

Results-driven professional with a strong background in finance and a focus on delivering exceptional service to clients. Bilingual proficiency and a knack for problem-solving. Currently pursuing CFA Level 1 certification to enhance analytical skills. Known for adaptability and teamwork, excelling in fast-paced environments by building rapport with clients, resolving inquiries, and contributing to organizational success.

Overview

5
5
years of professional experience

Work History

Event Coordinator

Malou (Malagasy at UOttawa)
02.2025 - Current

A student-led cultural group that promotes Malagasy heritage and community engagement at the University of Ottawa.


  • Collaborate with team members to generate new event ideas and support content dissemination on social media to increase community visibility.
  • Provided front-line assistance and greeted event participants, ensuring positive experiences for guests.

Marketing Associate

YMCA of Greater Moncton
09.2021 - 03.2022
  • Organized educational events and workshops targeting community needs.
  • Managed communication with participants and guest speakers to ensure smooth event execution.
  • Used social media and outreach strategies to engage with the community effectively.

Kitchen Helper and Customer Service Staff

Clos Restaurant
06.2021 - 10.2021
  • Assisted in a fast-paced kitchen, supporting both kitchen staff and front-of-house operations.
  • Interacted with customers to clarify orders, answer questions, and handle complaints promptly.
  • Worked collaboratively with a diverse team to ensure timely service and high customer satisfaction.
  • Managed multiple tasks under pressure while maintaining attention to hygiene and food safety standards.

Production Associate

Captain Dan's Seafoods
06.2020 - 08.2020
  • Maintained high levels of accuracy and attention to detail while performing repetitive tasks on the production line.
  • Followed strict safety and operational procedures, demonstrating strong compliance with company policies.
  • Collaborated with team members to meet daily production targets and address operational challenges.
  • Adapted quickly to changing priorities and production schedules, demonstrating flexibility and resilience in fast-paced work environments.

Education

Bachelor of Commerce - Finance

University of Ottawa – Telfer School of Management
Ottawa, ON
08-2024

Skills

  • Customer Service & Client Relations
  • Conflict Resolution & Problem Solving
  • Attention to Detail & Accuracy
  • Capacity to work under pressure
  • Team Collaboration
  • Bilingual: French (native), English (fluent)
  • Technical: Microsoft Office (Excel, Word), CRM Tools, Basic Python and SQL

Languages

French: Native
English: Fluent

Timeline

Event Coordinator

Malou (Malagasy at UOttawa)
02.2025 - Current

Marketing Associate

YMCA of Greater Moncton
09.2021 - 03.2022

Kitchen Helper and Customer Service Staff

Clos Restaurant
06.2021 - 10.2021

Production Associate

Captain Dan's Seafoods
06.2020 - 08.2020

Bachelor of Commerce - Finance

University of Ottawa – Telfer School of Management
HARENA RAKOTOMALALA