Hannah Wright
Calgary,AB
Summary
Experienced in client and account management bringing over 20 years of exceptional performance in customer service and support. Skilled in mentoring team members to deliver remarkable service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
3
3
years of professional experience
Work History
Customer Support Manager
Decisive Farming By Telus Agriculture
05.2020 - Current
- Account management, including building and maintaining client relationships, responding to inquiries, identifying and assessing client needs, resolving issues, and conducting follow-ups.
- Elevated customer satisfaction and loyalty by taking ownership of customer issues and following through to resolution.
- Collaborated with cross-functional departments to help train team members on current products, processes, services and troubleshooting techniques.
- Identified process enhancements to reduce inconsistencies and drive improvements to support ongoing company success.
- Liaised with IT department to report technical issues and formulate trouble-shooting procedures.
- Conducted product demos for existing and prospective clients, facilitated customer onboarding, provided partner training, and offered software support.
- Collaborated with cross-functional departments to formulate product and process improvements based on customer feedback.
Education
Business Management - Marketing
Southern Alberta Institute of Technology
Calgary ABProfessional Development Program - Fundamentals of Selling Level 1 & 2
Canadian Professional Sales Association
Calgary AB2022
Skills
- Demo's and Onboarding
- Program Promotion and Events
- Inter-Department Collaboration
- Account Management
- Research and Due Diligence
- Proficient in Salesforce, Google Suite, Excel, Intercom, and Proprietary Software
- Client Education, Training and Education
- Service Coordination
- Lead Identification and Generation
- Personable and Articulate
- Database Administration
- Workflow Planning
Languages
English
Native or Bilingual
Additional Information
Disciplined and energetic, a life long learner and personable. I am looking forward to learning more about what your company brings to the wider world, and how I might contribute. Thank you for your consideration.
References available upon request.
Timeline
Customer Support Manager
Decisive Farming By Telus Agriculture
05.2020 - Current
Business Management - Marketing
Southern Alberta Institute of Technology
Professional Development Program - Fundamentals of Selling Level 1 & 2
Canadian Professional Sales Association
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