Hannah Lee
Edmonton,Alberta
Overview
3
3
years of professional experience
Work History
Receptionist
Gateway Toyota
03.2022 - Current
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Sales Associate
Hudson's Bay
04.2021 - 06.2022
- Helped customers complete purchases, locate items, and join reward and programs.
- Used POS system to process sales, returns, online orders and gift card activations.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
Bachelor of Arts - Criminology
University of Alberta
Edmonton, AB 06.2024
Skills
- Fluent in English and French
- Office Management
- Call Answering and Routing
- Building Customer Relationships and Loyalty
- Volunteer experience with vulnerable populations
- Cash Handling
- Flexible Hours
- Meeting Sales Goals
Volunteer Experience
- Canadian Mental Health Association (CMHA) Student Group
- University of Alberta Cheer Team
- Girl's-Up University of Alberta Student Group
- Solar Power Investment Cooperative of Edmonton (SPICE)
- Crohn's and Colitis Canada - Gutsy Walk 2018
Certifications and Awards
- Alexander Rutherford Scholarship - August 2019
- French Immersion Completion Certificate - June 2019
- DELF B2 Certificate - June 2019
Activities
- Youth Restorative Action Project (2022 - Current)
- University of Alberta Cheer (2019 - 2021)
Timeline
Receptionist
Gateway Toyota
03.2022 - Current
Sales Associate
Hudson's Bay
04.2021 - 06.2022
Bachelor of Arts - Criminology
University of Alberta