Overview
Work History
Education
Skills
Volunteer Experience
Certifications and Awards
Activities
Timeline
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Hannah Lee

Edmonton,Alberta

Overview

3
3
years of professional experience

Work History

Receptionist

Gateway Toyota
03.2022 - Current
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.

Sales Associate

Hudson's Bay
04.2021 - 06.2022
  • Helped customers complete purchases, locate items, and join reward and programs.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Education

Bachelor of Arts - Criminology

University of Alberta
Edmonton, AB
06.2024

Skills

  • Fluent in English and French
  • Office Management
  • Call Answering and Routing
  • Building Customer Relationships and Loyalty
  • Volunteer experience with vulnerable populations
  • Cash Handling
  • Flexible Hours
  • Meeting Sales Goals

Volunteer Experience

  • Canadian Mental Health Association (CMHA) Student Group
  • University of Alberta Cheer Team
  • Girl's-Up University of Alberta Student Group
  • Solar Power Investment Cooperative of Edmonton (SPICE)
  • Crohn's and Colitis Canada - Gutsy Walk 2018


Certifications and Awards

  • Alexander Rutherford Scholarship - August 2019
  • French Immersion Completion Certificate - June 2019
  • DELF B2 Certificate - June 2019

Activities

  • Youth Restorative Action Project (2022 - Current)
  • University of Alberta Cheer (2019 - 2021)

Timeline

Receptionist

Gateway Toyota
03.2022 - Current

Sales Associate

Hudson's Bay
04.2021 - 06.2022

Bachelor of Arts - Criminology

University of Alberta

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Hannah Lee