Bryan Alejandro Hernandez Chavez
Montreal
Summary
Dynamic and adaptable professional with extensive hands-on experience in housekeeping, facilities maintenance, culinary operations, and customer service. Recognized for dependability, organization, and keen attention to detail, complemented by strong skills in time management, teamwork, and problem-solving. Proficient in Microsoft Office, HTML, SQL, and PHP, with fluency in English and Spanish and intermediate proficiency in French. Actively pursuing opportunities to leverage a strong work ethic and commitment to learning in diverse environments.
Overview
5
5
years of professional experience
Work History
Receptionist
Best Western Hotel
06.2025 - Current
- Greeted guests and handled check-in and check-out procedures
- Communicated effectively with guests in English and French
- Kept reception area clean and neat to give visitors positive first impression.
Housekeeping Supervisor
Best Western Laval-Montreal
01.2023 - Current
- Led a team of housekeeping staff, providing guidance and training to maintain operational excellence.
- Scheduled and assigned tasks to staff, ensuring efficiency and adherence to deadlines.
- Conducted quality control checks and resolved guest concerns promptly and professionally.
Facilities Maintenance Specialist
ETS
01.2022 - 01.2022
- Ensured the cleanliness and sanitation of classrooms, offices, and communal spaces.
- Performed routine maintenance tasks to uphold the safety and functionality of the school premises.
- Managed and disposed of waste materials in an eco-friendly manner.
IT Support Representative (Call Center)
Empercon Constar
01.2021 - 01.2022
- Provided technical support for customers of an internet service provider, troubleshooting connectivity and device issues.
- Documented support cases, escalating unresolved issues to higher-level technicians when necessary.
- Assisted in guiding customers through modem/router configurations, password resets, and account management.
- Maintained a high level of customer satisfaction by delivering clear, empathetic, and solutions-oriented service.
Education
AEC - Information technology programmer-analyst
LaSalle College
Montreal, QC01.2025
Skills
- Technical Skills: Microsoft Office Suite, Photoshop, HTML, SQL, PHP
- Personal Skills: Analytical thinking, programming proficiency, adaptability, collaboration, Verbal and written communication
- Languages: Intermediate: French Fluent: English Native: Spanish
Interests
I am passionate about web development, database management, and problem-solving. Outside of programming, I enjoy biking for mental clarity and staying active, as well as cooking and experimenting with new recipes.
Timeline
Receptionist
Best Western Hotel
06.2025 - Current
Housekeeping Supervisor
Best Western Laval-Montreal
01.2023 - Current
Facilities Maintenance Specialist
ETS
01.2022 - 01.2022
IT Support Representative (Call Center)
Empercon Constar
01.2021 - 01.2022
AEC - Information technology programmer-analyst
LaSalle College