Hannah Harkins
Toronto,ON
Summary
Passionate and driven General Manager with an industry background in plant-based restaurants and proven expertise in building and leading successful teams. Clear understanding of what it takes to adapt to busy and dynamic environments that demand organization, decision-making and interpersonal relations. Motivated to learn, evolve and flourish within a company that I believe in.
Overview
10
10
years of professional experience
Work History
Head Chef
Bar Cicchetti
Montreal, QC
08.2018 - 01.2022
- Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen
- Hired, managed and trained staff, ensuring consistency in quality, quantity and presentation
- Created recipes for seasonal menus (including relevant information books for FOH and BOH); doubled food sales within 1 year
- Inspected food prep consistency, production efficacy and cleanliness of production/service areas and hygiene protocols, in accordance with MAPAQ regulations
Head Baker
Cafe Replika
Montreal , QC
03.2018 - 02.2019
- Prepared consistent quality baked goods, developing new menu items based on seasonal ingredients, holidays and trends, leading to a 10% increase in sales
- Examined inventory regularly, managed production schedule and placed orders with vendors as needed
- Competent in opening and closing protocols and navigating fast-paced environment
- Clear understanding of hygiene procedures and maintaining kitchen and its equipment in accordance with MAPAQ regulations
Chef Assistant
Bar Suzanne
Montreal , QC
02.2018 - 11.2018
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, while maintaining a clean, well-stocked and organized environment
- Created consistent dishes numerous times daily with attention to detail and quality and urgency
- Oversaw inventory management and supply ordering to maintain a fully stocked kitchen
- Consistently communicated with front and back of house to ensure the efficacy and safety of team and customer experience
Cafe /Yoga Studio Management
Belem Cafe and Yoga
Montreal , QC
02.2017 - 10.2017
- Managed 3rd wave vegan café/ yoga studio and boutique; ensuring effective standard of service and flow
- Registered yoga clients, confirmed appointments and workshops, communicated with clients and updated client records
- Participated in community outreach events; yoga, lifestyle workshops
Menu Consultant (Contract)
Red Brick Cafe
Guelph, ON
09.2017 - 09.2017
- Created inspired seasonal recipes for fast-paced café in accordance with their specifications, leading to 20% increase in food sales
- Facilitated meetings to address business owner's desires and ensure success of new menu for their clients
- Trained kitchen personnel on menu preparation and performed front of house menu tasting where inquiries could be made
- Provided FOH and BOH with detailed books wherein recipes, food prep and ingredient lists could be easily accessed
Kitchen Manager
Crudessence
Montreal , QC
06.2013 - 09.2017
- Oversaw food preparation in Montreal's first raw vegan restaurant, monitoring safety protocols in environment high in living and fermented foods
- Training to workers in food preparation and safety to promote strong team performance and meet MAPAQ regulations
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste
Education
MAPAQ Certification
Montreal, QC2017
Bachelor of Arts - Graphic Design
LaSalle College
Montreal, QC06.2015
Smart Serve Certification
Guelph, ON2012
Skills
- 5 years restaurant operations management
- 10 years hospitality service
- Excellent oral and written communication in English and French
- Strong organization and Time Management
- Teamwork and Collaboration
- Continuous Quality Improvement (CQI)
- Social Perceptiveness
- Strategic Forecasting
- Business Administration
- High-Volume Environments
- Food Safety and Sanitation
- Quality Control and Oversight
Timeline
Head Chef
Bar Cicchetti
08.2018 - 01.2022
Head Baker
Cafe Replika
03.2018 - 02.2019
Chef Assistant
Bar Suzanne
02.2018 - 11.2018
Menu Consultant (Contract)
Red Brick Cafe
09.2017 - 09.2017
Cafe /Yoga Studio Management
Belem Cafe and Yoga
02.2017 - 10.2017
Kitchen Manager
Crudessence
06.2013 - 09.2017
MAPAQ Certification
Bachelor of Arts - Graphic Design
LaSalle College
Smart Serve Certification
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