Hanna Alfonso
Pacifica
Summary
I am a compassionate and adaptable individual with a strong foundation in customer service and non-emergency medical transport, seeking to transition into a Patient Care Assistant role at UCSF. With experience in assisting individuals in medical transport settings, I have developed excellent interpersonal communication skills and a strong commitment to helping others. My background in providing support to patients, coupled with my ability to quickly adapt to new environments, makes me a valuable candidate for a healthcare role.
Although I am new to direct healthcare positions, I am passionate about pursuing a career in emergency medical services and am currently planning to pursue an EMT certification. I thrive in dynamic environments, am willing to take on new challenges, and am eager to learn new skills that will enhance the quality of patient care. With a high school diploma and a dedication to learning, I am confident in my ability to contribute positively to a healthcare team while further developing my expertise in the field.
Overview
5
5
years of professional experience
Work History
Non-Emergency Medical Driver
America West Medical Transport
09.2024 - Current
- Improved patient satisfaction by providing timely and safe transportation to medical appointments.
- Developed strong relationships with regular patients to foster trust in our services.
- Provided compassionate care, understanding the unique needs of each individual patient during transport.
- Managed emergency situations calmly and efficiently, contacting appropriate personnel when necessary.
- Assisted patients with mobility challenges, utilizing proper lifting techniques and equipment for their safety and comfort.
- Moved patients up and down inclines and stairs safely using wheelchairs and gurneys.
- Safely secured clientele in wheelchairs and on gurneys within van for successful, safe transportation.
- Assisted handicapped customers to safely complete transfers between van and facility.
Cage Cashier
Artichoke Joe's Casino
03.2022 - 09.2024
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
- Provided support to other team members when needed, fostering a collaborative work environment conducive to optimal productivity.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Administrative Assistant
Trinity Management and Real Estate Services
03.2020 - 01.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Implemented new CRM system to track client interactions, improving response times and client satisfaction.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
High School Diploma -
Jefferson High School
Daly City, CA05-2019
Skills
- Patient care
- Customer Service-oriented
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Team collaboration
- Adaptability and flexibility
- Physical strength
- Goal setting
- Time management abilities
Languages
Tagalog
Native or Bilingual
Timeline
Non-Emergency Medical Driver
America West Medical Transport
09.2024 - Current
Cage Cashier
Artichoke Joe's Casino
03.2022 - 09.2024
Administrative Assistant
Trinity Management and Real Estate Services
03.2020 - 01.2022
High School Diploma -
Jefferson High School
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