Hadeel Farhan
Santee
Summary
Dedicated non-emergency medical driver with proven skills in patient transport and route planning. Committed to enhancing patient satisfaction through reliable, safe transportation.
Overview
6
6
years of professional experience
Work History
Non-Emergency Medical Driver
SDMED Transportation
07.2022 - Current
- Ensured timely and safe transportation of patients to medical appointments.
- Maintained accurate records of patient pick-ups and drop-offs.
- Collaborated with healthcare facilities to coordinate transportation schedules.
- Implemented process improvements for efficient route planning and scheduling.
- Improved patient satisfaction by providing timely and safe transportation to medical appointments.
- Maintained a clean and comfortable vehicle for patients, ensuring a positive experience during transport.
- Utilized wheelchair lifts properly, ensuring patient safety while boarding or disembarking from the vehicle.
- Ensured vehicle maintenance was up-to-date, contributing to the overall reliability of the transportation service.
- Assisted patients with mobility challenges, utilizing proper lifting techniques and equipment for their safety and comfort.
Non-Emergency Medical Driver
A 2 Z Bond Transportation
06.2020 - 06.2022
- Transport medical patients safely to appointments using company vehicles
- Adhere to strict safety protocols and regulations during transportation
- Maintain accurate records of patient pickups and drop-offs
- Collaborate with healthcare providers to ensure timely patient arrivals
- Assist patients with boarding and disembarking, ensuring comfort and safety
- Navigate efficiently using GPS technology and local traffic patterns
- Communicate effectively with dispatch regarding schedule changes or delays
- Ensured patient safety by adhering to all traffic laws and company policies during transit.
- Collaborated with schedulers to optimize daily routes, resulting in a reduction of unnecessary overtime hours.
- Contributed to a positive work environment by consistently exhibiting professionalism and courtesy towards colleagues and clients alike.
- Improved patient satisfaction by providing timely and efficient transportation services to medical appointments.
Food Bank/Pantry Volunteer
ICNA Relief
01.2020 - 01.2022
- Coordinated community outreach programs to foster engagement and support for local families in need.
- Assisted in organizing fundraising events, enhancing awareness of social issues and generating vital resources.
- Managed client intake processes, ensuring accurate documentation and timely assistance for program participants.
- Led volunteer teams during service projects, promoting collaboration and effective communication among members.
- Implemented feedback mechanisms to assess service effectiveness, driving continuous improvement in program delivery.
- Oversaw logistics for food distribution initiatives, optimizing operations to meet community needs efficiently.
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Education
Associate of Science - Child Development
Grossmont College
El Cajon, CA06-2023
Skills
- Driving skills
- Patient transport
- Route planning
- GPS navigation
- Adaptive driving
- Patient care
- Critical thinking
- Customer Service-oriented
- Safe driving techniques
- Route planning expertise
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- City and non-city driving
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Flexibility
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Transportation
- Passenger safety
- Relationship building
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Non-Emergency Medical Driver
SDMED Transportation
07.2022 - Current
Non-Emergency Medical Driver
A 2 Z Bond Transportation
06.2020 - 06.2022
Food Bank/Pantry Volunteer
ICNA Relief
01.2020 - 01.2022
Associate of Science - Child Development
Grossmont College