Hande YILMAZ
Barista
Toronto,ON
Summary
Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.
Overview
3
3
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Shift Supervisor
Espresso Lab
Bolu
08.2022 - 03.2023
- Led daily operations, ensuring a smooth workflow and exceptional customer service
- Implemented strategies for increased efficiency and customer satisfaction
- Maintained inventory and ensured compliance with hygiene and sanitation standards.
- Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
- Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
- Operated espresso machines and commercial coffee brewers to create beverages.
Barista
Starbucks
Bolu
07.2020 - 07.2022
- Provided exceptional customer service, ensuring positive experience for patrons
- Maintained high consistency in drink preparation, ensuring customer satisfaction
- Operated POS system with precision, managing transactions and maintaining cash drawer integrity
- Followed Starbucks' hygiene and sanitation guidelines for clean and organized workspace
- Achieved 99% customer feedback score in first month; awarded Coffee Master certification.
Education
High School Diploma -
Health Vocational High School
Bachelor in International Relations - undefined
Abant Izzet Baysal University
Skills
Proficient in beverage preparation following established standardsundefined
Certification
Coffee Master Certificate, Starbucks, Turkey
Timeline
Shift Supervisor
Espresso Lab
08.2022 - 03.2023
Barista
Starbucks
07.2020 - 07.2022
High School Diploma -
Health Vocational High School
Bachelor in International Relations - undefined
Abant Izzet Baysal University
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