Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lucas Martinez

Summary

Dynamic and results-oriented professional with extensive experience at Starbucks Coffee Chile, specializing in team leadership and exceptional customer service. Excelled in beverage preparation and customer satisfaction, training new employees with a focus on efficiency and positivity. Proven track record in improving service delivery and mastering POS systems, embodying a friendly and adaptive approach.

Overview

2
2
years of professional experience

Work History

Shift Supervisor

Starbucks Coffee Chile
06.2024 - 10.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.

Barista Trainer

Starbucks Coffee Chile
03.2023 - 06.2024
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
  • Improved barista skills through one-on-one training sessions and practical demonstrations.
  • Taught proper procedures and strategies for success to new employees.

Barista

Starbucks Coffee Chile
08.2022 - 03.2023
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Cleaned counters, machines, utensils, and seating areas daily.

Education

Bachelor of Laws - Law Studies

Universidad Catolica De Temuco
Temuco, AR, Chile
08.2022

High School Diploma -

Liceo Camilo Henriquez
Temuco, AR, Chile
10.2018

Skills

  • Team Player
  • Cleanliness
  • Exceptional customer service
  • Adaptive and creative
  • Beverage Preparation
  • POS Systems
  • Espresso preparation
  • Cleanliness standards
  • Milk steaming
  • Friendly and outgoing
  • Menu Memorization
  • Drink customization

Languages

Spanish
Native or Bilingual
English
Limited Working

Timeline

Shift Supervisor

Starbucks Coffee Chile
06.2024 - 10.2024

Barista Trainer

Starbucks Coffee Chile
03.2023 - 06.2024

Barista

Starbucks Coffee Chile
08.2022 - 03.2023

Bachelor of Laws - Law Studies

Universidad Catolica De Temuco

High School Diploma -

Liceo Camilo Henriquez

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Lucas Martinez