Hana Sherafati Zanganeh

• Conduct intake and follow-up meetings with clients to assess needs and support their integration.
• Provide guidance on health and wellness services, including navigating the healthcare system, accessing medical care, and offering ongoing wellness check-ins.
• Advocate for clients within healthcare and social support systems to ensure equitable access to services.
• Plan and lead weekly community workshops focused on health access and wellness resources.
• Help coordinate the Basket of Basic Needs food distribution program, ensuring vulnerable clients receive essential nutritional support.

• Design and facilitate workshops focused on student well-being, stress management, and community care.
• Develop partnerships and coordinate wellness programming (yoga sessions, art hives, etc.) with campus and local organizations.
• Lead outreach, communications, and branding initiatives to increase awareness and engagement.
• Advise on organizational strategy, structure, and sustainability to support long-term growth.

• Collaborated with a professor to conceptualize and develop a project commemorating the legacy of the School of Community and Public Affairs
• Conducted extensive archival research, collecting, organizing, and digitizing historical documents to preserve institutional memory and inform exhibition content.
• Designed and conducted oral history interviews with alumni, employing ethical research practices to capture and document diverse narratives.
• Contributed to the planning of a public exhibition that will take place in June of 2025, synthesizing research findings and coordinating materials to showcase the School's history and impact effectively.

Social Debates and Issues in Public Affairs and Public Policy Course (300-level)

• Collaborated with the professor to develop course outlines, assignments, and educational goals tailored to undergraduate students.
• Facilitated class discussions, encouraged active participation, and guided students through complex concepts to foster a dynamic learning environment.
• Acted as the primary point of contact for student questions and concerns, holding regular one-on-one meetings and offering individualized guidance throughout both semesters.
• Assisted in evaluating assignments, exams, and projects, ensuring fair and consistent grading aligned with course rubrics.
• Acted as the primary support for students in organizing and executing six successful public panels, guiding them through every stage of planning, coordination, and presentation.

• Develop and implement data quality standards, metrics, and procedures to ensure the integrity, accuracy, and consistency of datasets used in Al models.
• Use advanced tools and techniques to monitor data pipelines, recommend improvements, and ensure the scalability and reliability of data infrastructure

• Resolved customer complaints and adjusted policies to meet changing needs.
• Established and enforced clear goals to keep employees and colleagues working collaboratively.
• Provided ongoing training to address staff needs.
• Worked with over 60 employees in several departments to guarantee store success and customer satisfaction.
• Coached over 50 staff members through constructive feedback to achieve short and long-term goals.
• Interviewing applicants, recommending individuals for hiring and evaluating staff performance.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service and backup.

• Handled and assisted with confidential, legal and administrative projects and responsibilities.
• Answered and returned phone calls and emails on behalf of the clinic, doctors and nurses.
• Prepared and organized staff schedules and guidelines using various applications.
• Provided patients with appointments and guided them through the understanding of the Quebec health system.

• Assist peers in understanding course material, clarifying concepts, and developing effective study strategies to enhance their academic performance.
• Foster a supportive learning environment that encourages critical thinking, problem-solving, and self-confidence in academic abilities through personalized guidance and collaborative exercises.