HALIMATOU BAH
Summary
Experienced communicator with hands-on experience in managing and responding to high volumes of enquiries and correspondence. Adept at maintaining a high degree of attention to detail and ensuring personalized communication with a diverse audience. Demonstrated proficiency in research and problem-solving.
Overview
8
8
years of professional experience
Work History
Business Enquiries & Correspondence Officer (SP-04)
Canada Revenue Agency
12.2022 - Current
- Assist taxpayer with enquiries related to tax obligations and interpretation of federal legislation
- Ensure account compliance in accordance with the Income Tax Act
- Resolve account discrepancies
- Register federal program accounts
- Draft and edit business correspondence
Bank teller
BMO Bank of Montreal
05.2021 - 12.2022
- Maintain an organized record of transactions and financial documents
- Carry out financial transactions such as withdrawals, deposits, cheques, wire transfers
- Perform administrative tasks such as service requests and scheduling appointments
Shift Manager
McDonald's
10.2017 - 05.2021
- Coordinate shift schedules and facilitate training for external and internal hires
- Balance cash drawers and keep track of sales and losses
- Review reports: sales, complaints, inventory and equipment defects
- Ensure compliance with health and security measures
- Manage client complaints and provide resolution
Education
Bachelor's degree - Political Science
Concordia University
Montreal, QC08.2025
DEC - Human Sciences
Cégep Terrebonne
Terrebonne, QC01.2020
Skills
- Bilingual (French-English)
- Team Management
- Organizational skills
- Effective communication
- Professionalism and etiquette
- Problem-solving abilities
- Research
- Strong writing skills
- Microsoft office
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Business Enquiries & Correspondence Officer (SP-04)
Canada Revenue Agency
12.2022 - Current
Bank teller
BMO Bank of Montreal
05.2021 - 12.2022
Shift Manager
McDonald's
10.2017 - 05.2021
Bachelor's degree - Political Science
Concordia University
DEC - Human Sciences
Cégep Terrebonne
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