Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Jean Martin

Saint-Louis De Kent,NB

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

16
16
years of professional experience

Work History

Sales Representative

Variete P. Prud'Homme
Saint-Jerome, Quebec
03.2023 - Current
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Generated new sales leads through cold calling and networking activities.
  • Organized client visits, presentations, product demonstrations and trade shows.
  • Analyzed customer feedback to improve products and services.
  • Provided technical support for customers using the company's products or services.
  • Created detailed reports on daily, weekly, and monthly sales activity.
  • Attended industry events such as conferences, seminars.
  • Developed key customer relationships to increase sales.

Administrative Assistant

Co-Opérative Saint-Louis
Saint-Louis De Kent, New Brunswick
01.2020 - 02.2023
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Initiated new projects that resulted in increased productivity across all departments.
  • Provided leadership during times of organizational change or crisis situations.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.

Supervisor

Tim Hortons
Moncton, New Brunswick
01.2009 - 01.2016
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Directed and supervised team of 15 employees in daily operations.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Responded to customer questions regarding products, prices and availability.
  • Trained new employees on company policies, job duties, and performance expectations.

Education

High School Diploma -

École Mgr-Marcel-François-Richard
Saint-Louis-de-Kent, NB
06-2008

Skills

  • Customer Retention
  • Account Management
  • Customer Service
  • Client Account Management
  • Sales closing
  • Client Service
  • Staff Training
  • Customer Relations
  • Complex Problem-Solving
  • Workforce Management
  • Staff Management
  • Time Management
  • Bilingual (French-English)

Languages

English
Professional
French
Professional

Affiliations

  • Reading
  • Music
  • Cooking
  • Nature

References

References available upon request.

Timeline

Sales Representative

Variete P. Prud'Homme
03.2023 - Current

Administrative Assistant

Co-Opérative Saint-Louis
01.2020 - 02.2023

Supervisor

Tim Hortons
01.2009 - 01.2016

High School Diploma -

École Mgr-Marcel-François-Richard

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Jean Martin