Haley Osmond
Margaree,NL
Summary
Forward-thinking Non-Profit Executive Director offering case management expertise and the ability to quickly build trust and rapport with clients from diverse backgrounds. Compassionate with an understanding of empathy, behavioral analysis, and counseling techniques. Caring and well-organized with outstanding interpersonal, communication and social skills. Specialties include mental health and Intimate partner violence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Executive Director
Gateway Status of Women Council
Port Aux Basques, Newfoundland & Labrador
05.2023 - Current
- Oversaw and managed daily operations of the organization.
- Worked collaboratively with a Board of Directors.
- Established strategic direction and goals to accomplish objectives.
- Promoted public awareness of mission through outreach, advocacy and online presence.
- Strengthened company business by leading implementation of new projects and procedures.
- Collected and documented information from clients about concerns and available contextual details.
- Developed safety plans to minimize crisis risk and intervene with specific procedures.
- Compiled community resources for housing to assist patients with mental health or substance abuse recovery.
- Helped clients deal with domestic violence, substance abuse, mental illness, and other concerns by delivering personalized support.
- Evaluated and addressed individual client needs and concerns.
- Coordinated care with interdisciplinary teams and community contacts to promote continuity of care.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Dealt with sensitive information in a confidential matter.
Travel Counsellor
Government of Newfoundland & Labrador
Channel-Port aux Basques, NL
06.2022 - 05.2023
- Greeted all tourist in a friendly manner to create a positive atmosphere.
- Promoted Newfoundland & Labrador to perspective and returning tourist.
- Gathered and entered data for statistical purposes.
- Responded timely and professionally to emails related to tourism, culture, and hospitality.
- Organized and helped keep stock of travel brochures and maps.
- Booked travel accommodations.
- Created travel related brochures.
- Listened attentively to understand the travel values and needs of tourist.
- Used geological knowledge and personal experience to provide and suggest travel destinations.
- Continuously gained knowledge about Newfoundland and Labrador culture, hospitality, and attractions.
Residence Assistant
Memorial University of Newfoundland
Corner Brook, NL
08.2021 - 04.2023
- Implemented and enforced all university and on-campus housing policies.
- Mediated and provided conflict resolution in a professional and timely manner.
- Consulted students with day-to-day problems such as their studies and personal lives to help them come up with solutions.
- Dealt with confidential information in a professional and ethical manner.
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
- Developed and coordinated educational programs for residents.
Summer Student Travel Counsellor
Government of Newfoundland & Labrador
Channel-Port Aux Basques, NL
06.2019 - 08.2021
- Greeted all tourist in a friendly manner to create a positive atmosphere.
- Promoted Newfoundland & Labrador to perspective and returning tourist.
- Booked travel accommodations.
- Listened attentively to understand the travel values and needs of tourist.
- Used geological knowledge and personal experience to provide and suggest travel destinations.
- Continuously gained knowledge about Newfoundland and Labrador culture, hospitality, and attractions.
Cashier
DRM Convenience Limited
Channel-Port aux Basques, NL
07.2020 - 08.2020
- Served and worked with gas and petroleum product purchases of the customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Verified customer age requirement for alcohol or tobacco purchases.
- Maintained a clean environment and obtained a customer friendly environment inside and outside the store.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Prepared and submitted daily sales and inventory report to General Manager.
Education
Bachelor of Arts - Psychology
Memorial University of Newfoundland
Corner Brook, NL05.2023
High School Diploma -
St. James Regional High School
Channel-Port Aux Basques, NL06.2018
Skills
- Reliable & Trustworthy
- Exceptional oral and written communication skills
- Superb group work skills
- Conflict mediation & resolution
- Complex Problem Solving
- Case management
- Friendly, Positive Attitude
- Trauma-informed approaches
- Ability to work with individuals in crisis
Certification
- Trauma-Informed Abortion Support Training, Abortion Support Services Atlantic - 2023
- Working Through Domestic Violence in the Workplace Training - 2023
- Service Plus, Hospitality NL Training - 2023
- Certified Hockey Canada Coach Level 1 & 2
- Trans NL Diversity Training
- Commissioner for Oaths in and for the Province of NL (expires Dec 2028)
Volunteer Experience
- Port aux Basques Minor Hockey Association
- Best Buddies Canada
- Port aux Basques Youth Softball
- Grenfell Orientation
References
Denise Anderson
Supervisor of Visitor Information Centre
Department of Tourism, Culture, Arts and Recreation
Channel-Port aux Basques, NL
Tel:709.694.0246
Email: denise_anderson3@hotmail.com
Alaina Mejia
Residence Life Officer
Memorial University of Newfoundland
Corner Brook, NL
Tel: 709.639.2730 | 709.640.7673
Email: amejia@grenfell.mun.ca
Sabrina Short
Residence Director
University of New Brunswick
Fredericton, NB
Tel: 709.216.2835
Email: sabrinashort89@gmail.com
Timeline
Executive Director
Gateway Status of Women Council
05.2023 - Current
Travel Counsellor
Government of Newfoundland & Labrador
06.2022 - 05.2023
Residence Assistant
Memorial University of Newfoundland
08.2021 - 04.2023
Cashier
DRM Convenience Limited
07.2020 - 08.2020
Summer Student Travel Counsellor
Government of Newfoundland & Labrador
06.2019 - 08.2021
Bachelor of Arts - Psychology
Memorial University of Newfoundland
High School Diploma -
St. James Regional High School
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