Sharmin Calkins
Kitimat,BC
Summary
Invested Support Worker dedicated to forming trusting relationships and advocating for best interests of clients. Expertise in Trauma Informed Care and Outreach Services. Respectful and compassionate professional offering 10 years background serving community by providing guidance for clients in need. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Support Worker
Tamitik Status Of Women
10.2019 - Current
- Connected clients with appropriate community resources, effectively navigating complex systems on their behalf.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Helped clients navigate social services system and access needed resources.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Advocated for client rights, ensuring equitable access to necessary services and resources across diverse populations.
Manager
Dollar Automotive
11.2009 - Current
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed and maintained relationships with customers and suppliers through account development.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Family Preservation Worker
Kitimat Community Development Center
11.2018 - 06.2022
- Promoted self-sufficiency by connecting clients with education, employment, and housing opportunities within their communities.
- Developed and implemented strategies to reduce and prevent family conflict.
- Provided crisis intervention support for families experiencing immediate challenges, promoting safety and stability in the home environment.
- Visited home environments to help clients develop comprehensive life, technical and job skills.
- Maintained accurate records of client interactions and submitted timely reports to supervisors for ongoing review and feedback.
Education
No Degree - Social Worker
Coast Mountain College
Terrace, BC06.2027
Certificate - Health Care Assistant
Northwest Community College
Kitimat, BC03.2010
High School Diploma -
Kitimat City High
Kitimat, BC06.1999
Skills
- Trauma Informed Care Framework
- Self-Directed
- Calm Under Pressure
- Relationship Building
- Critical Thinking
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Support Worker
Tamitik Status Of Women
10.2019 - Current
Family Preservation Worker
Kitimat Community Development Center
11.2018 - 06.2022
Manager
Dollar Automotive
11.2009 - Current
No Degree - Social Worker
Coast Mountain College
Certificate - Health Care Assistant
Northwest Community College
High School Diploma -
Kitimat City High
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