HAJIRA ABDI-NASSIR
Gatineau,Canada
Summary
Experienced professional with extensive knowledge in customer service and taxation, complemented by a strong foundation in psychology.
Overview
5
5
years of professional experience
Work History
Tax Compliance Officer
Canada Revenu Agencuy
06.2024 - Current
- Verified income tax returns
- Addressed and resolved tax-related issues
- Proactively engaged with employers to obtain necessary missing information.
- Amended tax slips
- Managed time effectively to complete all tasks within the given deadlines
Collection Agent
Canada Revenu Agency
03.2022 - 06.2024
- Leveraged strong negotiation skills to secure favorable settlements from debtors.
- Stayed up-to-date with tax regulations, ensuring full compliance during all collection activities.
- Enhanced customer satisfaction by providing empathetic support, understanding their financial situations, and offering tailored solutions.
- Evaluated debtor creditworthiness by analyzing financial statements, conducting background checks, and assessing risk factors.
- Resolved complex cases involving bankruptcy filings or disputed claims.
Special Education Volunteer
Ottawa Network for Education
09.2023 - 12.2023
- Collaborated with teachers to assess student progress.
- Understood and acclimated to teacher's routine to provide classroom coverage.
- Provided individualized reading, writing and math instruction to support student development.
- Monitored student progress, adjusting teaching methods based on individual growth patterns over time.
Store Coordinator
Winners/Homesense
09.2021 - 03.2022
- Plan, prioritize tasks, and provide guidance to associates.
- Contributed to positive customer experiences by maintaining a clean, organized, and well-stocked shopping environment.
- Trained and supported staff.
- Allocated tasks and responsibilities within the team, supervised assigned tasks.
Summer Camp Counsellor
Ville de Gatineau
06.2019 - 08.2019
- Facilitated workshops, games, and themed evenings in a stimulating atmosphere.
- Implemented an activity program adapted to the age and needs of children.
- Supervised and ensured the safety of participants during activities.
Education
Bachelor of Arts - Psychology
University of Ottawa
Ottawa, ONSkills
- Problem solving skills
- Verbal communication skills
- Active listening skills
- Critical Thinking Capacity
- Teamwork orientation
- Organizational abilities
- Continuous Learning Attitude
Languages
English
French
Timeline
Tax Compliance Officer
Canada Revenu Agencuy
06.2024 - Current
Special Education Volunteer
Ottawa Network for Education
09.2023 - 12.2023
Collection Agent
Canada Revenu Agency
03.2022 - 06.2024
Store Coordinator
Winners/Homesense
09.2021 - 03.2022
Summer Camp Counsellor
Ville de Gatineau
06.2019 - 08.2019
Bachelor of Arts - Psychology
University of Ottawa
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