Summary
Overview
Work History
Education
Skills
Languages
Timeline
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HAJIRA ABDI-NASSIR

Gatineau,Canada

Summary

Experienced professional with extensive knowledge in customer service and taxation, complemented by a strong foundation in psychology.

Overview

5
5
years of professional experience

Work History

Tax Compliance Officer

Canada Revenu Agencuy
06.2024 - Current
  • Verified income tax returns
  • Addressed and resolved tax-related issues
  • Proactively engaged with employers to obtain necessary missing information.
  • Amended tax slips
  • Managed time effectively to complete all tasks within the given deadlines


Collection Agent

Canada Revenu Agency
03.2022 - 06.2024


  • Leveraged strong negotiation skills to secure favorable settlements from debtors.
  • Stayed up-to-date with tax regulations, ensuring full compliance during all collection activities.
  • Enhanced customer satisfaction by providing empathetic support, understanding their financial situations, and offering tailored solutions.
  • Evaluated debtor creditworthiness by analyzing financial statements, conducting background checks, and assessing risk factors.
  • Resolved complex cases involving bankruptcy filings or disputed claims.

Special Education Volunteer

Ottawa Network for Education
09.2023 - 12.2023
  • Collaborated with teachers to assess student progress.
  • Understood and acclimated to teacher's routine to provide classroom coverage.
  • Provided individualized reading, writing and math instruction to support student development.
  • Monitored student progress, adjusting teaching methods based on individual growth patterns over time.



Store Coordinator

Winners/Homesense
09.2021 - 03.2022


  • Plan, prioritize tasks, and provide guidance to associates.
  • Contributed to positive customer experiences by maintaining a clean, organized, and well-stocked shopping environment.
  • Trained and supported staff.
  • Allocated tasks and responsibilities within the team, supervised assigned tasks.

Summer Camp Counsellor

Ville de Gatineau
06.2019 - 08.2019
  • Facilitated workshops, games, and themed evenings in a stimulating atmosphere.
  • Implemented an activity program adapted to the age and needs of children.
  • Supervised and ensured the safety of participants during activities.


Education

Bachelor of Arts - Psychology

University of Ottawa
Ottawa, ON

Skills

  • Problem solving skills
  • Verbal communication skills
  • Active listening skills
  • Critical Thinking Capacity
  • Teamwork orientation
  • Organizational abilities
  • Continuous Learning Attitude

Languages

English
French

Timeline

Tax Compliance Officer

Canada Revenu Agencuy
06.2024 - Current

Special Education Volunteer

Ottawa Network for Education
09.2023 - 12.2023

Collection Agent

Canada Revenu Agency
03.2022 - 06.2024

Store Coordinator

Winners/Homesense
09.2021 - 03.2022

Summer Camp Counsellor

Ville de Gatineau
06.2019 - 08.2019

Bachelor of Arts - Psychology

University of Ottawa

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HAJIRA ABDI-NASSIR