Hajarah Ndagire Nakaayi

• Prepared orders for shipment by systematically picking, packing and labeling merchandise.
• Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
• Recorded information, shortages and discrepancies to keep records current and accurate.
• Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
• Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
• Performed inventory control, such as counting and stocking merchandise.
• Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
• Wrapped pallets in shrink wrap prior to loading.

• Conferred with customers to address questions, problems and requests for service or equipment.
• Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
• Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems.
• Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
• Facilitated communications between customers and field personnel to answer questions or resolve concerns.
• Developed and maintained courteous and effective working relationships.

-Lead customers to their tables.

-Take food and drink orders.

-Serve food and drink orders in a timely manner.

-Check in with customers during their meal.

-Communicate effectively.

-Deliver checks.

-Collect payments.

-Enters and prepares the room for cleaning.

-Makes bed.

-Dusts the room and furniture.

-Replenishes guestroom and bath supplies.

-Cleans the bathroom.

-Cleans the closet.

-Vacuum and mop all floors.

-Checks and secures the rooms.

• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Recommended products to customers, thoroughly explaining details.
• Consulted with outside parties to resolve discrepancies and create effective solutions.
• Responded to customer requests for products, services and company information.
• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
• Answered constant flow of customer calls with minimal wait times.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
• Evaluated account and service histories to identify trends, using data to mitigate future issues.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Cultivated customer loyalty, promoted repeat customers and improved sales.
• Answered customer telephone calls promptly to avoid on-hold wait times.