BRENDAH GONZA
Northport,ON
Summary
At Mukwano Group Of Companies, I excelled as a Sales Associate, leveraging my exceptional customer service and problem-solving skills to enhance customer satisfaction and drive sales. My strategic upselling techniques and ability to maintain calm under pressure led to a significant increase in repeat business, underscoring my goal-oriented approach and teamwork capabilities.
Overview
17
17
years of professional experience
Work History
Sales Associate
Mukwano Group Of Companies
01.2007 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
Education
Bachelor of Arts - Business Administration
NKUMBA UNIVERSTY
WAKISO, UGANDA02.2006
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Problem-Solving
- Goal-Oriented
- Exceptional customer service
- Customer Needs Assessment
Languages
English
Full Professional
Timeline
Sales Associate
Mukwano Group Of Companies
01.2007 - 12.2023
Bachelor of Arts - Business Administration
NKUMBA UNIVERSTY
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