Hailey MacDonald
Whistler,British Columbia
Summary
Experienced hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
8
8
years of professional experience
Work History
Fairmont Gold Server
Fairmont Chateau Whistler
01.2025 - Current
- Provided attentive guest service in a hotel lounge and buffet setting, ensuring a welcoming and upscale experience for all guests.
- Maintained buffet presentation and cleanliness, replenishing food and beverages promptly while adhering to health and safety standards.
- Prepared and served alcoholic and non-alcoholic beverages, maintaining knowledge of cocktail recipes and bar standards.
Inventory Associate/Style Advisor
Aritzia/TNA
10.2021 - 09.2023
- Supports the seamless operations of all aspects of the retail space
- Efficiently and accurately processes incoming and outgoing shipments to and from the DC, store to store, and to clients
- Requires exceptional organizational and multitasking abilities
Housekeeping
Embarc Whistler
09.2018 - 05.2019
- Cleaned rooms independently with a high level of detail
- Regularly communicated with guests and supervisors to ensure expectations were met
- Reported any maintenance required in a timely fashion and helped organize inventory to maximize efficiency
Desk Supervisor/Hostess
The Old Spaghetti Factory
06.2017 - 03.2018
- Engaged in friendly conversation with guests to build rapport and facilitate repeat business
- Required exceptional organization and multitasking to ensure smooth running in a high-turnover, fast-paced environment
- Kept the team operating in a calm, collected manner and always supported staff wherever needed
Education
Whistler Secondary School
Skills
- Optimistic and enthusiastic personality
- Excellent collaborative skills
- Proactive initiative taker
- Effective time management
- Strong work ethic
- Cash handling
- Exceptional customer service
- Guest engagement
- Customer service
Timeline
Fairmont Gold Server
Fairmont Chateau Whistler
01.2025 - Current
Inventory Associate/Style Advisor
Aritzia/TNA
10.2021 - 09.2023
Housekeeping
Embarc Whistler
09.2018 - 05.2019
Desk Supervisor/Hostess
The Old Spaghetti Factory
06.2017 - 03.2018
Whistler Secondary School
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