Summary
Overview
Work History
Education
Skills
Timeline
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Holly Phillips

La Quinta

Summary

Holly is a dedicated, hard working employee with many areas of expertise. Open and positive communicator with a calm and level-headed approach to managing routine needs and meeting special challenges. Excellent leadership skills as well as being experienced in the service industry. Hardworking and reliable sales worker with strong background in operating the Square Register, as well as rPower systems, while also willing to learn new systems as well. She is highly organized, proactive and punctual with a team-oriented mentality. She is also enthusiastic, and finds the positive in any negative situation and works her best, even more so to ensure the customer is always happy. Her availability is open Monday through Saturday from 7am until 4PM. Her schedule is flexible and is willing to accommodate to your needs, and is more than happy to come in on her days off. Holly has both experience in sales as well as the restaurant industry. While she has not worked in any other field, it truly shows just how dedicated she is to the job she works at and how loyal she is to whichever company she is working for. Holly is looking forward to learning new skills, and new requirements for her future job.

Overview

5
5
years of professional experience

Work History

Server

O’Caine’s Irish Pub
03.2022 - Current
  • Trained in all areas of front of the house roles such as: Hosting, Bussing, Food running, as well as serving
  • Managed working in a fast pace environment such as taking care of 10+ tables at once, while making sure each guest felt as if they were the only client in the building
  • Handled giving each guest her full attention
  • Worked on the rPower system, learning the system quickly and even helping coworkers figure it out
  • Trained new servers, introducing them to the menu, the system we used, as well as showing them how we all work in the restaurant
  • Greeted guests in a timely manner
  • Accommodated for special requests for guests
  • Answered questions guests had with a smile
  • Took care of tables and the floor while being the only server on, as well as without a food runner and busser

Customer Service/Cashier

D.I.Y. Home Center
03.2020 - 03.2022
  • Handled returns and exchanges as well as sales and charge accounts customers had
  • Was in charge of the break schedule for cashiers, and made sure everyone got their breaks
  • Answered questions and helped customers find the items they needed
  • Welcomed customers into the shop in a friendly manner
  • Stocked shelves and cleaned throughout the store, while facing products and putting away returns in their designated spot
  • Worked in a timely manner, kept the workspace clean and tidy as well as being professional with coworkers and managers
  • Created positive and rewarding client experiences through warm and friendly customer interactions
  • Handled cash and card sales, as well as both cash and card returns/exchanges
  • Knowledge in the Point of Sale system and basic knowledge in computers and registers
  • Handled all complaints and issues while finding a way to resolve them to ensure the customer was always happy

Education

Certificate of Completion - Esthetics

SALON SUCCESS ACADEMY
Redlands, CA
06.2019

High School Diploma -

SAN DIEGO VIRTUAL SCHOOL
San Diego, CA
01.2018

Skills

  • 61 WPM typing average
  • Knowledge in customer service
  • Handling cash
  • Refunds
  • Sales
  • Exchanges
  • Master of Microsoft Office
  • Master of Google Apps
  • Strong understanding of computers
  • Ability to learn quickly
  • Detail oriented
  • Organized
  • Reliable with confidential information
  • Problem-solving skills
  • Analytical skills
  • Positive attitude
  • Enthusiastic
  • Optimistic
  • Can-do attitude
  • Flexible
  • Upbeat
  • Friendly
  • Leadership skills
  • Team player
  • Caring attitude
  • Calm under pressure
  • Approachable
  • Cheerful
  • Punctual
  • Reliable
  • Product recommendations
  • Credit transactions
  • Cash transactions
  • Customer greeting
  • Effective customer upselling
  • Outgoing personality
  • Active listening
  • Professional

Timeline

Server

O’Caine’s Irish Pub
03.2022 - Current

Customer Service/Cashier

D.I.Y. Home Center
03.2020 - 03.2022

Certificate of Completion - Esthetics

SALON SUCCESS ACADEMY

High School Diploma -

SAN DIEGO VIRTUAL SCHOOL
Holly Phillips