Summary
Overview
Work History
Education
Skills
Certification
Awards
Affiliations
References
Timeline
Generic

Hailey Guyatt

Ottawa,ON

Summary

Customer Service Representative with a strong background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to contributing to the team's performance.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Representative/ Cashier

Canadian Tire
05.2022 - 08.2025
  • Processed returns and exchanges efficiently to enhance customer satisfaction.
  • Maintained comprehensive knowledge of store policies for accurate customer assistance.
  • Supported cashiers during busy periods to minimize wait times.
  • Engaged customers respectfully, promoting a positive shopping experience.
  • Resolved customer inquiries and concerns through effective problem-solving.
  • Conducted safety checks and maintained cleanliness in customer service areas.
  • Assisted with stocking shelves and managing warehouse operations.
  • Handled online orders and addressed customer queries via phone.

Emergency Substitute Teacher

York Region District School Board
York, Ontario
04.2025 - 07.2025
  • Managed classroom activities and maintained a positive learning environment.
  • Implemented lesson plans and adapted materials for diverse student needs.
  • Enforced school policies and procedures to maintain discipline in the classroom.
  • Motivated students through positive reinforcement techniques such as rewards or recognition.
  • Utilized a variety of teaching methods such as lectures, discussions, hands-on activities.

Sales floor associate/Cashier

Walmart Canada
02.2021 - 04.2022
  • Greeted customers warmly, creating positive first impressions.
  • Assisted customers in locating products and addressing inquiries to ensure satisfaction.
  • Managed returns efficiently by restocking items to appropriate shelves.
  • Operated cash register and handled transactions accurately.
  • Maintained cleanliness of aisles through mopping and sweeping.
  • Wiped down shelves regularly to uphold store presentation.
  • Provided exceptional service as a garden center associate and cashier.

Babysitter/Tutor, Special Needs Students

Babysitting services
Richmond Hill, Ontario
07.2015 - 02.2020
  • Communicated regularly with parents about children's behavior and needs.
  • Assisted with homework and provided tutoring support as needed.
  • Maintaining a positive attitude while being patient and understanding with the children.
  • Completing light housekeeping tasks such as tidying up toys and books.

Education

Bachelor of Arts - Forensic Psychology

Carleton University
Ottawa, ON
08-2026

High School Diploma -

Bill Crothers SS
Markham, ON
06.2022

Skills

  • Customer service
  • Leadership skills
  • Responsibility
  • Sociability
  • Organization
  • Dedication
  • Conflict resolution
  • Personable
  • Classroom management
  • Lesson planning

Certification

Smart serve certificate (2024)

Awards

Richmond Hill Soccer Captain of REP team (2019-2022), Honor role (2018, 2019, 2020, 2021, 2022)

Affiliations

  • competitive soccer player 10+ years
  • Intramural women's soccer league
  • RHSC

References

References available upon request.

Timeline

Emergency Substitute Teacher

York Region District School Board
04.2025 - 07.2025

Customer Service Representative/ Cashier

Canadian Tire
05.2022 - 08.2025

Sales floor associate/Cashier

Walmart Canada
02.2021 - 04.2022

Babysitter/Tutor, Special Needs Students

Babysitting services
07.2015 - 02.2020

Bachelor of Arts - Forensic Psychology

Carleton University

High School Diploma -

Bill Crothers SS

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Hailey Guyatt