Haihua (Vincent) Yang
Richmond,Canada
Overview
9
9
years of professional experience
1
1
Certification
Work History
Personal Banking Associate
Bank of Montreal
Delta, British Columbia
12.2023 - Current
- Collaborates with BMO partners & new clients to identify referral opportunities that further grow the client’s relationship with BMO beyond personal banking.
- Probes to understand client personal banking, credit card, investment needs and integrates marketing promotions into client conversations to provide strategic advice.
- Supports operational activities (Inventory management, escalated service requests, following up on client applications, filing, opening and closing activities).
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of industry.
- Follows through on risk and compliance processes and policies to ensure we safeguard our clients’ assets, maintain their privacy, and act in their best interest.
Customer Service Representative
Scotiabank
Vancouver, BC
02.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Real Estate Agent & Rental Manager
Nu Stream Realty
Burnaby, BC
03.2021 - 01.2024
- Managed real estate transactions from initiation to closing.
- Researched and determined competitive market price.
- Promoted properties via advertisements, open houses and multiple listing services.
- Scheduled and managed showings as well as frequent open houses and customer-focused events.
- Negotiated contracts and educated sellers and buyers about legal disclosures.
- Updated and maintained rental agreement files and documents.
- Handled resident complaints and expedited maintenance requests.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
Appliances Advisor (Seasonal)
Best Buy Canada
Richmond, British Columbia
10.2022 - 01.2023
- Create relationships with customers to identify customer needs and recommend appropriate solutions
- Apply product knowledge and industry knowledge to each customer interaction
- Apply understanding of design and construction to ensure customer orders are correct to specification
- Follow up with customers, designers, vendors and contractors to confirm delivery and answer questions
- Partners with other employees to ensure customers end-to-end needs for are met
Sales Representative (Seasonal)
Giorgio Armani
Richmond, BC
11.2021 - 01.2022
- Created and implemented store displays, promoting sales and growth.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Helped customers to determine reasonable budget for products and services, highlighting utility of products and convenience and economy of use.
Retail Associate (Stopped Due to the COVID-19)
Sandbox VR
Richmond, BC
01.2020 - 08.2020
- Greeted visitors and directed them to appropriate areas.
- Handled payment processing and provided customers with receipts and proper bills.
- Answered phone calls, introduced and booked games for customers.
- Assisted customers to gear up trackers and equipment and safely completed the game in the game room.
- Managed customer complaints and rectified issues to complete satisfaction.
Editor & Legal Assistant
Top Consulting Group Inc.
Vancouver, BC
02.2018 - 08.2019
- Collaborated with Immigration Consultant and writers to develop and maintain individual voice and hone unique writing style.
- Published daily articles via official account (top687) of WeChat Official Platform.
- Wrote interesting, eye-catching story headlines and summaries.
- Evaluated reporter stories, shaped content and helped improve overall work quality through careful review, detailed editing and constructive feedback.
- Verified facts in written pieces using reference sources and scholarly articles.
Food and Beverage Server
Jade Fountain Restaurant
Victoria, BC
05.2015 - 05.2017
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Calculated charges, issued table checks and collected payments from customers.
Education
Bachelor of Arts - Psychology
University of Victoria
Victoria, BC05.2017
High School Diploma -
Shenzhen Experimental School
China07.2011
Skills
- Multilingual Communication (Cantonese, Mandarin, English)
- Retail Banking
- Sales Strategies
- Client Relations
- Contract Negotiation
- CLB Level 9
- MS Office Proficient
- Valid Class 5 Driver's License
- Problem-solving abilities
- Organizing Media Resources
Certification
- Certificate in Financial Services Advice - 2024
- Investment Funds in Canada (IFC) - 2023
- Real Estate Trading Services License - 2021
- Rental Property Management License - 2020
Languages
English
Full Professional
Mandarin
Native/ Bilingual
Cantonese
Native/ Bilingual
Volunteer
2017 Christmas Cantata, Vancouver
2017 Vancouver Kids Fashion Week, Vancouver
Timeline
Personal Banking Associate
Bank of Montreal
12.2023 - Current
Customer Service Representative
Scotiabank
02.2023 - Current
Appliances Advisor (Seasonal)
Best Buy Canada
10.2022 - 01.2023
Sales Representative (Seasonal)
Giorgio Armani
11.2021 - 01.2022
Real Estate Agent & Rental Manager
Nu Stream Realty
03.2021 - 01.2024
Retail Associate (Stopped Due to the COVID-19)
Sandbox VR
01.2020 - 08.2020
Editor & Legal Assistant
Top Consulting Group Inc.
02.2018 - 08.2019
Food and Beverage Server
Jade Fountain Restaurant
05.2015 - 05.2017
Bachelor of Arts - Psychology
University of Victoria
High School Diploma -
Shenzhen Experimental School
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