Kaisaer Walisha
Framboise,NS
Summary
Enthusiastic and motivated individual eager to launch a career in bottle service within the hospitality industry. Possesses a strong background in customer service. A genuine passion for delivering exceptional guest experiences. Fluent in English and Mandarin and excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment. Committed to providing attentive service, upselling premium packages, and contributing to a dynamic team.
Overview
4
4
years of professional experience
Work History
Personal Banking Associate
TD Canada Trust
10.2022 - Current
- Understand customer personal banking needs and integrated marketing promotion and programmed into customer conversation to provide strategic advice.
- Followed through on risk and compliance processes and policies safeguarded my customers’ assets and acted in their best interest.
- Took the initiative to find creative approaches that make each customer’s experience feel personal.
- Collaborated with team members to enhance customers' experience.
- Achieved assigned goals and business objectives by promoting banking products that align with their needs and completing business processes on time.
Waitress
Yacht Service
05.2023 - 08.2023
- Prepared and served alcoholic beverages and ensured consistency and accuracy.
- Greeted guests upon arrival with a warm welcome.
- Proactively prepared for parties’ table set up and decoration.
- Followed captain safety instructions to make sure boat was properly attached to the deck.
- Consistently provided professional, friendly, and engaging service while checking on guest satisfaction.
Pre-construction Sale Assistnat
Bay Street Group Inc.,
10.2021 - 06.2022
- Worked closely with clients to promote sales and quality customer experience.
- Worked closely with the sales team to develop project plans and timelines.
- Uploaded and organized project plans, including project setup, photos, and payment instructions.
- Arranged driver to deliver the client's payments to the builders in a timely manner.
- Worked closely with clients and builders to deliver accurate project informations to resolve client's concerns
Administrative Assistant
Milton Prep Academy
10.2020 - 09.2021
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.q
Waitress
Mabu Generation
02.2020 - 09.2020
- input orders accurately and efficiently, including proper handling of cash, credit cards
- Maintained accurate records of transactions at the end of each shift
- Organized and restocked inventory to ensure the availability of supplies.
- Maintained cleanliness and sanitation standards in the bar area, including regular cleaning of glassware, utensils, and workstation
Education
Bachelor of Arts - Economics
York University
Toronto, ON05.2025
Associate of Arts - Educational Studies
Seneca College of Applied Arts And Technology
North York, ON12.2019
Smart Serve
Skills
- Customer Service
- Excellent Communication skills
- Fluent in English & Mandarin
- Organized and efficient server
- Quick problem solver
- Thrives in fast-paced environment
- Committed team player
- Attention to details
- High energy
- Cash handling expert
Timeline
Waitress
Yacht Service
05.2023 - 08.2023
Personal Banking Associate
TD Canada Trust
10.2022 - Current
Pre-construction Sale Assistnat
Bay Street Group Inc.,
10.2021 - 06.2022
Administrative Assistant
Milton Prep Academy
10.2020 - 09.2021
Waitress
Mabu Generation
02.2020 - 09.2020
Bachelor of Arts - Economics
York University
Associate of Arts - Educational Studies
Seneca College of Applied Arts And Technology
Smart Serve
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