Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Hafiz M. Ihtesaham Tariq

Ile Des Chenes,Manitoba

Summary

Activities / Achievements Analyzed market trend and identify new business opportunities. Managed business with global key accounts such as Kuehne + Nagel, DHL, Hellmann, DSV(UTI), Expeditors INTL and local giants as Raaziq INTL, PCS, TAQ, and many more IATA and non IATA agents. Maintained Strong relationship with key accounts and increased sale opportunities Collaborated with cross functional teams to ensure customer satisfaction and long term loyalty. Experienced in customer services, Trouble shooting and customer satisfaction to retain and develop new customers. Resolving issues, planning, track and trace, claims and stock issuance. Represented multiple reputed carriers in Lahore, the second biggest commercial trade market and port in Pakistan facilitating movements via Rail, Road & air. Sea shipments were moved via KHI and GWD. Dedicated sales and marketing professional with proven success exceeding goals, retaining customers and maintaining strong reputation for customer satisfaction. Exceptional knowledge of [Location] market conditions and extensive network of title, inspection and banking professionals. Dependable Market Representative develops and executes marketing plans prioritizing sustainable growth. Contributes to organizational promotion by emphasizing brand awareness and customer loyalty. Innovative professional consistently formulates practical promotion concepts.

Overview

12
12
years of professional experience

Work History

Neighborhood Marketing Representative

OSL Direct Bell Authorized Agent And Partner
04.2022 - 10.2023
  • Professional Expertise Developed
  • I have generated business from customers dealing with general cargo, consolidations, perishables (Meat & Vegetable), hatching eggs, textiles and fashion, high value goods, dangerous goods, pharmaceuticals, courier, electronics, auto parts, machinery and much more
  • I have worked with a large network of airlines, including several dedicated freighter operators, facilitating the movement of cargo to virtually any international destination
  • Skilled professional enriched with expertise in Sales & Marketing, Business Development & Key Account Managements
  • Exposure to handling sales, marketing and business development activities, analyzing market trends & establishing healthy & prolonged business relations with clients
  • Adept in conducting market survey, analyzing competitors trend, strategy, selecting potential Clients and achieving targets
  • Experienced in leading dedicated teams for running successful business operations
  • Customer loyalty is always impacted when you employ the right professional, effective communicator with excellent relationship building & interpersonal skills to represent you when assisting your valued customers
  • Brand ambassador for the flagship carriers in their respective territories
  • Increased sales in rural community and achieved 200% sales target for Bell residential services and mobility products
  • Derived and supported the sales of Bell residential services by consulting with customers, identifying customer’s needs, tailoring a solution that fits best in their life, presenting the best bell bundles specially tailored to the customers’
  • Responded to customer inquiries promptly and professionally to increase customer satisfaction.
  • Coordinated with sales and operational teams to verify alignment of marketing initiatives with company goals.

Assistant Manager Sales & Operation

S Aviation GSA Ethiopian Airlines
10.2020 - 10.2021
  • Managed potential customers to increase sales and provided personalized customer services
  • Managed space allocation with interlining carriers and ensured smooth operations by coaching team members.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Sales Executive

YS Express GSA Saudi Cargo
06.2017 - 08.2020
  • Represented the Saudi Flagship carrier in the second biggest market in Pakistan with highest frequency of flights in all 5 stations operated in Pakistan
  • Increased Tonnage by a factor of 100% and maintaining targeted yield
  • Secured market share not only on traditional perishable loads but focusing more on high yield cargo and increasing customer base and more adding more commodities
  • Achieved highest tonnage in Pakistan crossing 1000 Tons in a month and record cargo uplift on a passenger flight +60 Ton belly load.
  • Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Cargo Officer (Cargo Manager)

TCB Aviation GSA SriLankan Airlines
08.2015 - 05.2017
  • Inaugurated SriLankan freighter flight Operations from LHE
  • Managed Sales, marketing and Operations
  • Secured 80% loads from market
  • Maintainind 90% – 100% load factor on every flight
  • Increased flight frequency from one flight to two weekly flights
  • Inaugurated Sri Lankan Airlines passenger flight after merger with Mihin Lanka from LHE
  • Represented Srilankan Airlines Cargo LHE in the annual regional meetings.
  • Streamlined cargo handling processes by implementing efficient organization and communication strategies.
  • Enhanced cargo safety with thorough inspections and adherence to regulatory guidelines.

Cargo Officer

Marhaba Aviation Services GSA Leisure Cargo
11.2012 - 01.2015
  • Managed sales, customer services and operations of multiple online and offline carries such as NasAir, Leisure Cargo, Kenya Airways, Royal Brunei, Pegasus airline etc
  • Managed space allocation with interlining partner carriers such as Pakistan International Airlines, Etihad Airways, Saudi Airlines.
  • Enhanced cargo safety with thorough inspections and adherence to regulatory guidelines.
  • Streamlined cargo handling processes by implementing efficient organization and communication strategies.

Customer Services Assistant

Transcontinental Services GSA British Airways
05.2011 - 10.2012
  • Provided proactive customer services to customers by regular follow up of transit shipments, documentation, daily intake, pipeline shipments, and troubleshooting, .
  • Enhanced customer satisfaction by efficiently addressing and resolving various inquiries and concerns.
  • Streamlined service processes for better response times and improved overall customer experiences.

Education

Bachelor of Arts - Journalism, Political Sciences

University of The Punjab
2018

Skills

  • Soft Skills
  • Office 360
  • MS Office
  • Coaching and mentoring
  • Conflict management and resolution
  • SAAS
  • DocuSign
  • Organizational
  • CRM
  • SalesForce
  • Active listening
  • Cargo Basic
  • Fire Safety
  • DG course
  • Campaign Development
  • Audience Engagement
  • Brand Building
  • [Type] Marketing
  • Hard Skills
  • Market Analyses
  • Sales & Marketing
  • Project Management
  • Statistic Reports
  • Logistics & Supply chain
  • Customer Focused
  • Communications
  • Client Management
  • Problem Solving
  • Pricing
  • Business Development
  • P/L
  • Negotiation
  • Time Management
  • B2B & B2C

Accomplishments

  • Documented and resolved [Issue] which led to [Results].
  • Collaborated with team of [Number] in the development of [Project name].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.

Timeline

Neighborhood Marketing Representative

OSL Direct Bell Authorized Agent And Partner
04.2022 - 10.2023

Assistant Manager Sales & Operation

S Aviation GSA Ethiopian Airlines
10.2020 - 10.2021

Sales Executive

YS Express GSA Saudi Cargo
06.2017 - 08.2020

Cargo Officer (Cargo Manager)

TCB Aviation GSA SriLankan Airlines
08.2015 - 05.2017

Cargo Officer

Marhaba Aviation Services GSA Leisure Cargo
11.2012 - 01.2015

Customer Services Assistant

Transcontinental Services GSA British Airways
05.2011 - 10.2012

Bachelor of Arts - Journalism, Political Sciences

University of The Punjab

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Hafiz M. Ihtesaham Tariq