HADI SYED
Toronto,ON
Summary
Results-driven sales and operations professional with 7 years of experience exceeding targets and key performance metrics in sales, operations, and team leadership. Adept at building strong client relationships, optimizing business strategies, and driving performance excellence. A proven leader with a track record of coaching high-performing teams, enhancing customer experiences, and delivering measurable success across diverse industries.
Overview
7
7
years of professional experience
Work History
Fitness Advisor
GoodLife Fitness
Toronto
02.2024 - 02.2025
- Successfully onboarded new members through tailored fitness services, achieving 120% of onboarding targets and significantly enhancing client experience and goal achievement
- Provided ongoing member support through strategic follow-ups, ensuring high retention and satisfaction rates
- Developed and executed innovative activations and creative marketing strategies to exceed personal and club targets as well as drive member engagement, leveraging industry trends
- Collaborated with personal training and management to implement feedback-driven improvements, driving continuous performance enhancements
Assistant Branch Manager
Bank of Montreal
Toronto
06.2023 - 12.2023
- Ranked Number 1 in the Downtown Toronto Market and 8th in the Greater Toronto Region (GTR) for F23 among 100+ ABMs
- Led branch operations, audits, and compliance activities while ensuring seamless execution of banking processes
- Successfully coached and developed a high-performing team, driving excellence in retail banking services
Personal Banker
Bank of Montreal
Toronto
03.2022 - 06.2023
- Recognized as a Quarterly Award Winner (Q1 F23).
- Core part of the 416 influencers in the Downtown Toronto market, created to drive results across multiple branches.
- Gained insights into team challenges, implemented targeted coaching strategies, and successfully increased key performance metrics across all teams.
- Specialized in mutual funds, term investments, mortgages, lending, insurance, and business banking, consistently achieving 120% of sales and revenue targets
- Built strong, long-term client relationships, contributing to branch success and retention
Senior Customer Experience Associate
Scotiabank
Toronto
04.2021 - 03.2022
- Efficiently handled complex customer interactions, ensuring strong RNPS results and satisfaction
- Identified and capitalized on key investment opportunities, increasing branch revenue
- Consistently exceeded quarterly sales and service goals, achieving 125% of target metrics while supporting branch-wide annual objectives
- Played a pivotal role in strengthening the brand presence in a newly established branch
Shift Supervisor
Starbucks
Toronto
03.2019 - 02.2021
- Maintained exceptional customer service while ensuring store-wide sales targets were met
- Led high-volume morning shifts, driving operational efficiency in one of Downtown Toronto's busiest locations
- Conducted weekly strategy meetings to enhance efficiency and improve customer experience metrics
- Adapted seamlessly to different locations as per district requirements
Keyholder / Management
J.Crew
Toronto
08.2018 - 02.2019
- Consistently achieved 150% of sales goals every month while fostering long-term customer relationships and enhancing brand loyalty
- Promoted from Sales Associate to Management within three months due to strong leadership and performance
- Well-versed in store operations, policies, and team leadership
Education
Post-Graduate Certificate - Sport & Event Marketing
George Brown College
Toronto12-2018
BSc Hons - Biological Sciences & Biomedicine
Lancaster University
United Kingdom06-2016
Skills
- Sales & Business Development
- Customer Relationship Management
- Team Leadership & Coaching
- Retail & Operations Management
- Financial & Investment Advisory
- Strategic Planning & Execution
- Social Media & Marketing Initiatives
- Time Management & Organization
- Communication & Presentation
- Sales Analysis & Forecasting
Affiliations
- Canfitpro certified Personal Trainer - regularly organizing health & wellness related team building activities
- Passionate about playing and watching soccer, regularly organizing teams and leading fantasy leagues
Timeline
Fitness Advisor
GoodLife Fitness
02.2024 - 02.2025
Assistant Branch Manager
Bank of Montreal
06.2023 - 12.2023
Personal Banker
Bank of Montreal
03.2022 - 06.2023
Senior Customer Experience Associate
Scotiabank
04.2021 - 03.2022
Shift Supervisor
Starbucks
03.2019 - 02.2021
Keyholder / Management
J.Crew
08.2018 - 02.2019
Post-Graduate Certificate - Sport & Event Marketing
George Brown College
BSc Hons - Biological Sciences & Biomedicine
Lancaster University
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