NAVYA NAVELI
Sales and Customer Service Associate
Brampton,ON
Summary
Results-driven sales professional with a fashion degree, adept at igniting revenue streams, forging enduring client connections, and delivering unparalleled customer experiences. Expert in deploying strategic sales methodologies, conducting precise needs analyses, and executing solution-centric selling in high-velocity settings. Proven track record of surpassing sales quotas and elevating brand profitability through innovative sales tactics and unwavering client dedication.
Overview
3
3
years of professional experience
Work History
Fitness Advisor
GoodLife Fitness
09.2023 - Current
- Spearheaded new member acquisition efforts, conducting 20+ club tours and consultations weekly, resulting in 30% increase in new memberships within first quarter.
- Customized over 50 fitness plans tailored to individual member goals and needs, resulting in 25% increase in member satisfaction scores and retention rates.
- Implemented proactive retention strategy, providing ongoing support to 50+ members monthly, leading to 20% decrease in membership churn and enhancing overall member loyalty.
Sales and Customer Service Representative
Page 1 Management
07.2023 - 08.2023
- Guided customers through product selection and purchasing decisions, delivering tailored solutions and accurate information, leading to 10% increase in customer satisfaction scores.
- Processed orders with precision and efficiency, managing 20+ transactions weekly and maintaining meticulous records, resulting in improvement in operational efficiency.
- Played key role in promotional campaigns and events, collaborating with marketing team to acquire new clients and maximize sales opportunities, contributing to 8 % rise in revenue and business growth.
Life Insurance Advisor
Kotak Life Insurance
09.2022 - 05.2023
- Conducted comprehensive assessments of clients' financial goals, risk tolerance, and investment preferences, leading to the development of personalized financial plans tailored to individual needs and objectives.
- Cultivated and nurtured strong relationships with a diverse client base, demonstrating a deep understanding of their evolving financial needs and providing ongoing support and advice, resulting in 25% improvement in client retention rates.
- Strategically recommended suitable investment and insurance products, leveraging market analysis and industry expertise to align with clients' needs and goals, resulting in 15% surge in sales revenue and portfolio growth.
Operations Team Lead
Telus International
04.2022 - 05.2023
- Directed and motivated team of 30 annotation analysts, overseeing daily operations and workflow management, resulting in 15% boost in productivity and timely project completion.
- Provided mentorship and coaching to team members, conducting regular performance evaluations and implementing targeted training programs, resulting in 20% enhancement in accuracy and quality standards.
- Acted as liaison between upper management and frontline staff, facilitating effective communication and problem resolution, resulting in reduction in escalations and improved client satisfaction ratings.
Business Development Representative
Social Bubble
01.2021 - 12.2021
- Networked with prospective clients, effectively marketing value proposition of digital marketing, assessing their needs, and addressing concerns to acquire average of 5 clients monthly.
- Conducted comprehensive analyses of client industries, target audiences, and competitive landscapes. Developed customized sales and marketing strategies that consistently yielded over 12% ROI, driving client engagement and conversion.
- Proactively identified and promoted upselling opportunities, collaborating with teams to tailor strategies and achieve 15% quarterly revenue growth for Social Bubble.
Education
Bachelor of Design - Fashion Design And Production
National Institute of Fashion Technology
06.2020
Skills
Sales strategy Development
Client Relationship Management
Client Needs Assessment
Cross-functional Relationship
Communication and Interpersonal Skill
Solution Oriented
Time Management
Multitasking Abilities
Google & Microsoft Suite
Accomplishments
- Awarded and recognized as "MVP" for bi-monthly performance in the month of March-April 2024.
- Recognized as the top performer in Personal Training sales for March 2024, setting a new record for the highest number of PTS sold.
- Published two collections of poetry titled "First Step...Miles to Go" in 2012 and "A Dreamer's Diary" in 2016, showcasing my creativity and passion for writing.
Timeline
Fitness Advisor
GoodLife Fitness
09.2023 - Current
Sales and Customer Service Representative
Page 1 Management
07.2023 - 08.2023
Life Insurance Advisor
Kotak Life Insurance
09.2022 - 05.2023
Operations Team Lead
Telus International
04.2022 - 05.2023
Business Development Representative
Social Bubble
01.2021 - 12.2021
Bachelor of Design - Fashion Design And Production
National Institute of Fashion Technology