GURVEER SUTTHI
Brampton
Summary
Organized and enthusiastic individual with a proven track record of effectively resolving issues and ensuring high levels of customer satisfaction. Over two years of experience as a Customer Salesfloor Associate, honing skills in providing exceptional service and building strong customer relationships. Valuable experience as a Technician Assistant within the automotive racing industry, assisting in various tasks for over 2 years. My dedication to delivering top-notch customer service and knowledge of the automotive industry make me a valuable asset to any team.
Overview
5
5
years of professional experience
Work History
Speed Shop Technician Assistant
Midnight Speed Tuning
03.2022 - 08.2025
- Performed basic car maintenance (oil changes, tire swaps, fluid top ups)
- Assisted in completing projects on time by providing support to skilled tradespeople.
- Provided excellent customer service, answering inquiries and directing customers to appropriate personnel.
- Promoted a positive workplace culture by fostering open communication among team members and actively participating in group activities.
- Demonstrated adaptability in performing various tasks as assigned by supervisors to meet fluctuating workload demands during peak seasons or staff shortages.
- Enhanced operational efficiency by conducting routine maintenance checks on machinery and promptly reporting malfunctions for repair or replacement.
- Maintained detailed installation records for customer and company use.
- Played an integral role in inventory management initiatives such as stocktaking, ordering new supplies when necessary, or organizing existing stock for easy access during daily operations.
Customer Experience Salesfloor & OMNI Associate
Walmart
04.2020 - 03.2022
- Contributed to the achievement of store sales goals through consistent delivery of exceptional customer service.
- Worked closely with management to implement store policies consistently, leading to enhanced operational efficiency.
- Demonstrated strong communication skills when interacting with diverse clientele, fostering an inclusive shopping environment.
- Utilized effective time management strategies during peak hours, ensuring prompt attention for each individual shopper.
- Proactively addressed potential safety hazards on the sales floor, contributing to a secure shopping environment for all guests.
- Trained new team members on best practices in delivering superior customer service within a fast-paced retail setting.
- Adapted quickly to changing store layouts and department assignments for seamless support across all areas as needed.
- Resolved customer issues promptly and professionally, resulting in repeat business and positive feedback.
- Provided valuable input during team meetings aimed at improving overall store performance and employee engagement.
- Increased overall store revenue by upselling and cross-selling relevant products to customers.
- Exceeded personal sales targets consistently by actively engaging with customers and showcasing a genuine passion for the products offered.
Education
Aircraft Maintenance Engineering
Centennial College
Downsview, ON06-2026
Skills
- Excellent computing skills
- People-oriented
- Exceptional time management skills
- Strong interpersonal skills
- Exemplary verbal communication skills
- Strong conflict resolution skills
- Excellent Customer Service
- Multi-tasking abilities
Timeline
Speed Shop Technician Assistant
Midnight Speed Tuning
03.2022 - 08.2025
Customer Experience Salesfloor & OMNI Associate
Walmart
04.2020 - 03.2022
Aircraft Maintenance Engineering
Centennial College