Gurveer Kaur
Grande Prairie,AB
Summary
Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities.
Overview
6
6
years of professional experience
Work History
Program Supervisor
YMCA- Grande prairie
01.2023 - Current
- Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
- Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
- Mentored junior staff members, providing guidance on best practices while nurturing their professional growth trajectories over time.
- Enhanced team productivity through effective delegation, task prioritization, and clear communication.
Customer Service Representative
Shoppers Drug Mart
08.2018 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Program Supervisor
Zashy daycare
06.2021 - 01.2023
- Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
- Evaluated program performance regularly, using data-driven insights to inform future decision-making processes.
- Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
Supervisor
Circle K
06.2018 - 01.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Diploma in Early Childhood Education -
Grande Prairie Regional College
Grande Prairie, AB06.2021
Skills
- Case Management
- Early Childhood Education
- Document Management
- Staff Training
- Process Improvements
- CPR/AED
Additional Information
Level 3 early childhood educator
Languages
English
Professional Working
Timeline
Program Supervisor
YMCA- Grande prairie
01.2023 - Current
Program Supervisor
Zashy daycare
06.2021 - 01.2023
Customer Service Representative
Shoppers Drug Mart
08.2018 - Current
Supervisor
Circle K
06.2018 - 01.2021
Diploma in Early Childhood Education -
Grande Prairie Regional College