Eunice Adeloye
Summary
Experienced professional with proven record in managing office operations and comprehensive administration. Adept at managing payroll, scheduling, data entry, and team development, with a proven track record in leadership and operational efficiency. Skilled in building partnerships, driving customer satisfaction, and overseeing complex programs while maintaining budgetary and compliance standards. Detailed- oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Program Supervisor
Pulford Community Living Services
2024.03 - Current
- Supervise payroll processes for staff, ensuring accurate and timely compensation, while managing overtime, benefits, and compliance with labor regulations, developing skills in human resource management and financial operations.
- Create and manage staff schedules, balancing operational needs, employee availability, applying principles of workforce management and operational efficiency.
- Supervise, coach, and evaluate staff performance, fostering leadership, motivation, and team development.
Case Manager
The Link Youth and Family Services
2023.01 - 2024.03
- Conduct comprehensive assessments of client needs and develop individualized service plans, demonstrating problem-solving, critical thinking, and strategic planning skills.
- Work with a network of service providers, government agencies, and community organizations to coordinate care, enhancing relationship management, and partnership-building skills applicable to business development.
- Manage resources for client support, such as housing, healthcare, and education, and maintain detailed client records and generate reports on outcomes.
Support Worker
New Directions
2021.06 - 2024.03
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
Team Lead
Concentrix Technologies
2020.04 - 2021.05
- Supervise, coach, and develop a team of agents, ensuring high performance and motivation, cultivating leadership, people management, and organizational behavior skills.
- Monitor team performance metrics such as KPIs, customer satisfaction, and service levels, using data analysis to improve processes.
- Ensure high-quality customer interactions and experiences, developing skills in customer relationship management (CRM) and service design
Education
MBA - Business Management, Human Resources
University of Fredericton
Fredericton, NB2026-11
Bachelor of Arts - Psychology
University of Manitoba
Winnipeg, MB2023-10
Skills
- Leadership & Team Management
- Communication & Interpersonal Skills
- Program Management
- Customer Relationship Management (CRM)
- Case Management
- Strategic Thinking & Problem Solving
Computer Skills
Microsoft Office tools; Word, Powerpoint, Excel, One Drive and Microsoft Teams (Advanced). Google sheets, Google workspace, Google Analytics.
Certification
- Basic First Aid, CPR C/AED
- ASIST Living Works
- NVCI
Timeline
Program Supervisor
Pulford Community Living Services
2024.03 - Current
Case Manager
The Link Youth and Family Services
2023.01 - 2024.03
Support Worker
New Directions
2021.06 - 2024.03
Team Lead
Concentrix Technologies
2020.04 - 2021.05
MBA - Business Management, Human Resources
University of Fredericton
Bachelor of Arts - Psychology
University of Manitoba