Dedicated and compassionate professional with extensive experience in frontline supervision and client support, particularly within social and community services. Skilled in managing large caseloads, facilitating service coordination, and supporting equity-deserving communities. Proven ability to develop and implement individualized service plans, ensuring timely and effective outcomes for clients. Committed to fostering a positive and inclusive work environment through strong leadership, communication, and crisis management.
Hi, I’m
Emmanuella Ben-Shalom
North York,ON
Summary
Overview
9
years of professional experience
2
years of post-secondary education
3
Certifications
1
Language
Work History
The Salvation Army Florence Booth House
Program Supervisor
2023.01 - Current (3 education.years_Label & 6 education.months_Label)
Job overview
- Provide supervision and mentorship to staff, ensuring high-quality service delivery and compliance with organizational standards
- Develop and oversee individualized service plans for clients, focusing on employment support, housing, and mental health resources
- Collaborate with community agencies to connect clients with appropriate supports and services
- Manage administrative responsibilities, including scheduling, compliance, and client fund management
- Respond to client emergencies and critical incidents with effective intervention strategies
- Chair weekly CTI (Critical Time Intervention) meetings to strategize support for the most vulnerable populations, triaging cases and equipping the case team with necessary resources to address client needs effectively
Jane Finch Concerned Citizens Organization
Community Services Assistant – Student Placement
2022.11 - 2022.12 (1 education.month_Label)
Job overview
- Supported clients in navigating community services and addressing immediate needs
- Assisted in case management tasks, including documentation and service planning
- Contributed to conflict resolution and innovative service delivery strategies
Brain Gain International
Educational Facilitator
2015.10 - 2017.05 (1 education.year_Label & 7 education.months_Label)
Job overview
- Designed and facilitated engaging learning experiences for diverse groups of students
- Evaluated and communicated student progress to parents and stakeholders
Education
Canadian Business CollegeToronto, ON
Community Services Worker Diploma
2022.01 - 2022.12 (11 education.months_Label)
University Overview
University of Benin
Bachelor of Arts from Theatre Arts and Mass Communications
2010.01 - 2010.12 (11 education.months_Label)
University Overview
Skills
case management
service coordination
client advocacy
administrative tasks
client databases
crisis intervention
conflict resolution
Ontario Works
housing
community support services
legislation
Ontario Works Act
human rights regulations
Microsoft Office
case management tools
relationship building
stakeholder engagement
Document management
Operational leadership
Training facilitation
Strategic planning
Staff development
Staff training
Document management skills
Certification
Crisis Prevention and Intervention (CPI), 2023
Accomplishments
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Supervised team of [Number] staff members.
Timeline
Program Supervisor
The Salvation Army Florence Booth House
2023.01 - Current (3 education.years_Label & 6 education.months_Label)
Community Services Assistant – Student Placement
Jane Finch Concerned Citizens Organization
2022.11 - 2022.12 (1 education.month_Label)
Canadian Business College
Community Services Worker Diploma
2022.01 - 2022.12 (11 education.months_Label)
Educational Facilitator
Brain Gain International
2015.10 - 2017.05 (1 education.year_Label & 7 education.months_Label)
University of Benin
Bachelor of Arts from Theatre Arts and Mass Communications
2010.01 - 2010.12 (11 education.months_Label)