Hi, I’m
Gurudatt Singh
Brampton,ON
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data.
Overview
1
year of professional experience
1
Certification
Work History
Karvy Digikonnect
Call Center Customer Service Specialist
11.2018 - 02.2020
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved customer complaints and addressed emergency requests and needs.
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Education
St Clair College Windsor , Windsor, ON
Post Graduation Diploma from Data Analytics For Business Decisions
04.2023
Jiwaji University Gwalior , India
Bachelor of Science from Science
08.2020
Skills
- Call Center Operations
- Membership Inquiries and Renewals
- Correcting Discrepancies
- Efficiency Determination
- Administration and Management
- Jupyter Notebook
- Microsoft Power BI
- Data and Analytics
- Data Visualization and Presentations
Certification
- Certified [Python Programming], [Ethans institute (pune, india ] - [Sep’22 to Oct’22]
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Call Center Customer Service Specialist
Karvy Digikonnect
11.2018 - 02.2020
St Clair College Windsor
Post Graduation Diploma from Data Analytics For Business Decisions
Jiwaji University Gwalior
Bachelor of Science from Science
- Certified [Python Programming], [Ethans institute (pune, india ] - [Sep’22 to Oct’22]
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