ALACHO LEANA COATES
Brampton,ON
Summary
To obtain a challenging position that helps to broaden my knowledge and skill base in order to become more valuable to your organization.
Overview
15
15
years of professional experience
Work History
Operations Controller
Gucci
10.2022 - Current
- Oversee efficient stockroom operations and ensuring accurate inventory through cycle counts, scheduled inventories, and reconciliation.
- Execute shipping and receiving processes, reporting any issues to management, and ensuring timely movement of merchandise.
- Provide comprehensive support to front and back-of-house teams, troubleshooting operational and compliance issues, and maintaining clear operational documents.
- Assist sales staff with pulling items from stock and supporting with Point of Sale (POS) functions.
- Submit necessary forms, such as tax-exempt forms, and ensuring adherence to company procedures and guidelines.
- Identify operational problems and working to resolve them promptly in communication with management.
- Handle various administrative tasks related to operations.
- Mentor junior staff, fostering a culture of continuous improvement and professional development.
- Enhance reporting systems for real-time visibility into operational performance metrics.
- Streamline operations by identifying inefficiencies and implementing process improvements.
- Establish performance benchmarks, enabling accurate measurement of operational efficiency gains over time.
- Implement risk mitigation strategies to minimize potential losses and safeguard company assets.
Host/Operations Associate
Louis Vuitton
05.2022 - 10.2022
- Captured client information - name, description, party number (precision in description is key)
- Responded to immediate inquiries while providing accurate support to clients.
- Performed cashier, merchandising and customer service duties.
- Performed audit, deposits and data entries.
- Managed client queues and registered clients.
- Led quarterly inventory.
- Performed bi-weekly quality control procedures.
- Monitored supplies to ensure stock was ordered in a timely manner.
- Conducted audits on defective items.
- Ensured client orders are packaged and shipped to standard in a timely manner.
Concierge
Holt Renfrew
02.2022 - 05.2022
- Customer Service Ambassador - Provided consistent excellent level of customer service to all clients.
- Maintained expert knowledge of store and where product is located.
- Resolved standard customer service issues within policy.
- Managed all incoming inquiries and requests whether in person (information kiosk), via phone or via email.
- Responded to internal and external client inquiries and/or complaints within 24 hours.
- Supported client services department as required.
- Developed and maintained effective relationships within concierge community in order to provide our clients with ultimate service experience.
- Attended concierge events and information sessions.
- Assisted with and participate in all store events – creation of lists, collecting of tickets, RSVPs, etc.
- Responded to all event related inquiries in a timely manner.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
Designated Sales Associate (Denim)
Holt Renfrew
07.2019 - 01.2022
- Built a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients.
- Delivered extraordinary service to all customers.
- Provided expert level of training to selling team.
- Maintained solid relationships with internal and external stakeholders.
- Drove brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis.
- Attended all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars.
- Performed floor recovery, visual merchandising, price change, and related sales support tasks.
- Provided customer service to clients via phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, etc.
- Resolved all customer service issues and partner with selling management on any issues outside of guidelines.
Operations Manager
Moores Clothing For Men
01.2015 - 07.2019
- Led occasion-based business in Retail, Custom and Rental.
- Motivated personnel consistently participate in team selling.
- Recruited, hired and retained high caliber personnel for strategic placement within store environment.
- Assessed and directed under-performing personnel by monitoring exception reports and focusing on volume, units and average ticket in relation to established goals.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Maintained highest package percentage store in the company for 3 years.
Sales Associate
Moores Clothing For Men
05.2010 - 01.2015
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Provided in-person customer service on a daily basis.
- Responded customer queries regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Advanced Diploma - Fashion Arts
Seneca College of Applied Arts and Technology
Toronto, ON2016
Skills
Excellent time management skills
Ability to think quickly and successfully handle difficult clients
Ability to look at challenges as opportunities
Accustomed to working in fast-paced environments
Excellent interpersonal skills, ability to work well with others
Timeline
Operations Controller
Gucci
10.2022 - Current
Host/Operations Associate
Louis Vuitton
05.2022 - 10.2022
Concierge
Holt Renfrew
02.2022 - 05.2022
Designated Sales Associate (Denim)
Holt Renfrew
07.2019 - 01.2022
Operations Manager
Moores Clothing For Men
01.2015 - 07.2019
Sales Associate
Moores Clothing For Men
05.2010 - 01.2015
Advanced Diploma - Fashion Arts
Seneca College of Applied Arts and Technology
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