Gursimran Singh
Victoria
Summary
Dedicated and results-driven Security Professional and First Aid Attendant with extensive experience in both hospitality and corporate security environments. Proven success in leadership roles with Blackbird Security and front-line security operations at the Fairmont Empress Hotel. Skilled in patrol operations, emergency response, CCTV monitoring, and First Aid while maintaining a strong focus on guest safety and customer service excellence. Experienced in Lost & Found management, building opening and closing procedures, and coordinating effectively with law enforcement and emergency services. Recognized for professionalism, calm decision-making under pressure, and the ability to foster a secure, welcoming environment for guests and staff alike.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Officer
Fairmont Empress
02.2025 - Current
- Perform regular interior and exterior patrols to ensure the safety and security of guests, staff, and property.
- Conduct building opening and closing procedures, including alarm system checks, door security, and area inspections.
- Respond promptly to emergencies, including medical incidents, fire alarms, and safety hazards.
- Provide First Aid and CPR assistance to guests and employees following WorkSafeBC and hotel safety standards.
- Maintain detailed reports of daily activities, incidents, medical responses, and security observations.
- Manage Lost & Found operations, ensuring accurate documentation and safe return of guest property.
- Support guest relations by assisting with lockouts, safety escorts, and incident de-escalation when required.
- Liaise with hotel management, engineering, and emergency services (police, fire, EMS) to ensure coordinated responses.
Regional Manager
Blackbird Security
04.2024 - 03.2025
- Monitored employee absences and tardiness to ensure adequate coverage for shifts.
- Determined appropriate wage rates based on job duties, experience level.
- Investigated security incidents to determine root cause, impact, and recommend remediation plans.
- Provided training to regional staff on security best practices.
- Responded quickly to any reported incidents or emergencies that may arise in the region.
- Performed regular inspections of facilities to ensure safety standards are met or exceeded.
- Collaborated with other departments such as Human Resources, IT, and Operations to coordinate efforts related to regional security operations.
- Conducted interviews and assessed applicants' qualifications, skills, experience, and fit for positions.
District Manager
Blackbird Security
04.2023 - 04.2024
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Identified opportunities for process improvement across multiple locations within the district.
- Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
- Maintained accurate records of employee attendance and payroll information for all stores within the district.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
Feild Supervisor
Blackbird Security
08.2022 - 04.2023
- Monitored mobile security operations to ensure compliance with government regulations and company policies.
- Managed inventory of all mobile devices issued by the organization, including tracking maintenance schedules and repairs.
- Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
- Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
- Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
Training Supervisor
Blackbird Security
05.2021 - 08.2022
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Monitored security operations to ensure compliance with established procedures and standards.
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
- Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
- Collaborated closely with law enforcement agencies to provide assistance during investigations or emergencies.
Loss Prevention Officer
Blackbird Security
10.2019 - 04.2021
- Watched for customer and employee theft, identifying shoplifters and signs of dishonesty.
- Conducted regular audits of high-risk departments to ensure merchandise security.
- Reviewed and analyzed loss prevention data to identify trends and areas of improvement.
- Prepared detailed incident reports following any theft or attempted theft.
- Completed security forms to document losses of property or personal injury.
- Collaborated with law enforcement agencies during investigations and provided evidence as required.
Security Officer
Blackbird Security
03.2019 - 09.2019
- Reviewed incident logs daily to identify any patterns of suspicious behavior or recurring issues.
- Enforced store policies and procedures related to customer service, theft prevention, and safety.
- Responded calmly and promptly to emergency conditions, safety hazards, and threats to life or property.
- Served as team lead for safety and loss prevention operations, teaching fellow employees various methods to prevent theft.
- Prepared and reviewed paperwork associated with audits, shortage control programs, apprehensions, and disposition.
Security Supervisor
Vancouver patrolling security
10.2018 - 08.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Monitored surveillance equipment including cameras to detect security risks.
- Conducted regular inspections of all access points, exits, doors, gates. to ensure their proper functioning.
- Reported any suspicious activities or persons to the appropriate authorities.
Security Officer
Polo security
08.2018 - 11.2018
- Investigated all reported incidents of theft or vandalism on premises.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Education
Associate of Arts - Arts
Coquitlam College
04-2021
Mechanical Engineering
St. Clair College of Applied Arts And Technology
Windsor, None07-2018
Skills
- Patrol & Building Security: Skilled in conducting patrols, access control, and building opening/closing procedures
- Emergency & First Aid Response: Trained in OFA Level 2, CPR, AED use, and handling on-site medical emergencies
- Incident Reporting & Investigation: Strong attention to detail in documenting and resolving safety or security incidents
- CCTV & Alarm Monitoring: Proficient in surveillance operations and ensuring consistent system functionality
- Lost & Found & Guest Assistance: Experienced in managing lost property and providing professional guest support
- Communication & Team Collaboration: Excellent interpersonal skills with the ability to remain calm, clear, and cooperative during high-pressure situations
Accomplishments
The Outstanding Security Performance Awards
Certification
Intermediate First Aid (OFA Level 2)
BST security license
Traffic control person
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Security Officer
Fairmont Empress
02.2025 - Current
Regional Manager
Blackbird Security
04.2024 - 03.2025
District Manager
Blackbird Security
04.2023 - 04.2024
Feild Supervisor
Blackbird Security
08.2022 - 04.2023
Training Supervisor
Blackbird Security
05.2021 - 08.2022
Loss Prevention Officer
Blackbird Security
10.2019 - 04.2021
Security Officer
Blackbird Security
03.2019 - 09.2019
Security Supervisor
Vancouver patrolling security
10.2018 - 08.2019
Security Officer
Polo security
08.2018 - 11.2018
Mechanical Engineering
St. Clair College of Applied Arts And Technology
Associate of Arts - Arts
Coquitlam College