Summary
Work History
Education
Skills
Languages
Summary of Qualifications
Timeline
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Alexis Dumaresq

Victoria

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Work History

Spa Coordinator

Fairmont Empress
2022 - 2025
  • Monitored access of guests and escorted to treatment areas.
  • Collaborated with spa therapists to ensure seamless delivery of treatments, resulting in positive client feedback.
  • Managed front desk operations, ensuring efficient check-in/check-out processes for all clients.
  • Resolved client concerns in a timely manner, fostering trust and loyalty among clientele.
  • Answered questions about spa, treatments offered and spa's amenities.

Spa Coordinator

Heaven Spa
2022 - 2022
  • Enhanced customer satisfaction by providing exceptional service and creating personalized spa experiences.
  • Increased treatment room utilization rates by optimizing therapist schedules based on demand patterns.
  • Fostered a positive work environment by promoting teamwork among staff members across various roles within the spa setting.
  • Led spa tours for new members to familiarize guests with services provided.
  • Maintained front desk workstation by keeping it clean and organized.

Customer Service Representative

Bank of Montreal
2018 - 2021
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Collaborated with team members to develop best practices for consistent customer service delivery
  • Processed customer transactions promptly, minimizing wait times.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Paid attention to detail while completing assignments.

Sales Manager

BCBG Max Azria
2015 - 2017
  • Participated in visual merchandising efforts to create attractive displays and stimulate buyer interest.
  • Built lasting relationships with repeat customers through attentive service, creating a loyal client base that contributed significantly to store revenues.
  • Handled cash register transactions accurately, ensuring seamless checkout experiences for customers.
  • Resolved customer complaints professionally, fostering trust and loyalty among clientele.
  • Maximized performance by monitoring daily activities and mentoring team members.

Stylist

Nordstrom
2016 - 2016
  • Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
  • Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Organized sales area and work station to showcase products and boost sales.

Host/Server

Yates Street Taphouse
2017 - 2018
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Developed rapport with regular patrons to foster sense of community within establishment.

Education

Diploma - Tourism And Hospitality Management

Brighton College
Burnaby, BC
10-2026

High School Diploma -

Spectrum Community School
Victoria, BC
06-2003

Skills

  • Exceptional customer service
  • Ensures friendly interactions with customers
  • Proficient in interpersonal communication
  • Positive client engagement
  • Customer engagement expertise
  • Demonstrated success in exceeding sales targets
  • Building long-term client relationships
  • Team-oriented sales strategist
  • Point of sale system proficiency
  • Proficient in scheduling appointments with Book for Time software
  • Proficient in transaction processing across multiple POS systems
  • Meticulous in balancing the cash register and ensuring accuracy at the close of business
  • Food & Beverage Service & Hosting:
  • Delivered exceptional customer service while hosting and managing dining areas
  • Assisted in food and drink running, ensuring prompt delivery and guest satisfaction
  • Coordinated with kitchen and bar staff for efficient service
  • Created a welcoming and organized space for visitors
  • Facilitated positive guest experiences

Languages

English

Summary of Qualifications

  • Over 8 years of experience in customer service and retail sales
  • Passionate about providing outstanding customer experiences and ensuring client satisfaction
  • Extensive background in reception, front desk operations, and administrative duties
  • Proficient in using various office software and technology to streamline operations and enhance service delivery

Timeline

Spa Coordinator

Fairmont Empress
2022 - 2025

Spa Coordinator

Heaven Spa
2022 - 2022

Customer Service Representative

Bank of Montreal
2018 - 2021

Sales Manager

BCBG Max Azria
2015 - 2017

Stylist

Nordstrom
2016 - 2016

Host/Server

Yates Street Taphouse
2017 - 2018

Diploma - Tourism And Hospitality Management

Brighton College

High School Diploma -

Spectrum Community School

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Alexis Dumaresq