Gurpreet Singh
Yarmouth,NS
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Sales Advisor and Customer Service Representative
The Sydney Call Centre
2020.09 - 2022.10
- Meeting targets for sales and services by dealing with USA & Canadian customers, turn them into long term clients & retaining them in the line of business
- Professionally dealing with Sales and assigning them to different work baskets for further investigation and follow ups.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Delivered superior customer service to retain existing customers and attract future customers.
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving Number% of issues.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
Security Guard
Gardaword, Primary Response, G4S, Abtum Security
2018.05 - 2020.06
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Fast Food Worker
Macdonals
2022.11 - 2023.05
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Checked equipment for proper temperatures to keep food safe for consumption.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Education
Bachelor' Diploma - Business Management
04.2020
skills and
experience in Marketing, Sales, and retail
Skills
- Customer service skills
- Multitasking
- Sales
- Data Entry
- Microsoft Office
- Computer Skills
- Public Speaking
- Basic Math
- Flexible and Adaptable
- Task Prioritization
- Patrolling
- Reliability
- Work Ethic
- Keen Observer
Languages
English Punjabi Hindi
Full Professional
Timeline
Fast Food Worker - Macdonals
2022.11 - 2023.05
Sales Advisor and Customer Service Representative - The Sydney Call Centre
2020.09 - 2022.10
Security Guard - Gardaword, Primary Response, G4S, Abtum Security
2018.05 - 2020.06
Georgian College - Bachelor' Diploma, Business Management
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