KOMAL PARMAR
Brampton,Canada
Summary
Demonstrated ability to effectively implement assigned tasks while maintaining a positive attitude. Proven track record of fulfilling responsibilities with dedication and professionalism. Seeking a growth-oriented position in a dynamic organization that offers opportunities for career advancement and skill enhancement.
Overview
8
8
years of professional experience
Work History
Customer Service Sales Representative
Tri-Star traffic & distribution
Mississauga, Ontario
11.2025 - Current
- Resolved customer complaints and provided effective solutions promptly.
- Assisted customers with product inquiries and service options.
- Processed orders accurately and efficiently using company systems.
- Maintained product knowledge to offer informed recommendations to clients.
- Cultivated strong customer relationships, resulting in increased loyalty and repeat business.
- Collaborated with team members to improve customer satisfaction through shared insights and strategies.
- Cultivated relationships with key customers in various sectors.
Expeditor
The Stevens Company
Brampton, ON
11.2023 - 10.2024
- Monitored inventory levels to avoid shortages and overstock situations.
- Resolved issues and complaints related to product delivery or logistics services.
- Collaborated with warehouses, accounts payable, and suppliers to address inventory challenges.
- Corrected inventory discrepancies arising from internal product transfers.
- Investigated reports of shortages, damages, and expired goods to determine root causes.
- Trained new staff on expediting procedures and protocols to ensure compliance and efficiency.
- Created accurate OS&D reports with necessary documentation for internal review.
- Submitted claims and credits to accounts payable for prompt processing.
Dispatch Coordinator
Prab Transport Ltd / Cross Trans Freightway Inc
Mississauga, Ontario
11.2022 - 10.2023
- Coordinated loads to maximize efficiency, ensuring timely pickups and deliveries.
- Facilitated day-to-day communication with assigned fleet of drivers to ensure accurate load instructions.
- Monitored load boards to book full truckloads, less than truckloads, and cross-border shipments.
- Negotiated shipping rates with carriers to secure cost-effective transportation solutions.
- Managed service concerns to minimize impact on clients and brokers.
- Provided drivers with essential information and equipment to enhance customer experience throughout the transport process.
- Forecasted manpower requirements based on daily workload, optimizing dispatch operations.
- Prepared reports on income and expenses for profit and loss analysis, guiding business growth decisions.
Dispatcher
Mour Express Ltd
Milton, ON
11.2021 - 12.2022
- Coordinated transportation schedules for timely delivery of freight.
- Communicated with drivers to ensure efficient route planning and updates.
- Utilized Aval freight management and E-Manifest systems for load tracking and documentation.
- Managed dedicated and expedited loads to ensure timely deliveries.
- Tracked and traced transit routes, contributing to improved logistics efficiency.
- Directed dispatch operations and coordinated with customer service to resolve operational issues promptly.
- Prepared and submitted paperwork to customs broker, ensuring compliance with ACI/ACE requirements.
- Applied knowledge of PAPS, PARS, FAST, and CT-PAT bonds in operations.
- Developed internal applications in collaboration with stakeholders to enhance operational workflows.
Dispatcher
2321767 Alberta LTD o/a Freight5
Milton, ON
06.2021 - 11.2021
- Executed live dispatching with continuous communication via text and phone to ensure smooth operations.
- Planned and scheduled drivers to minimize non-revenue hours and enhance overall productivity.
- Ensured timely delivery by coordinating appointment schedules with drivers.
- Acted as primary contact for drivers regarding scheduling and work availability.
- Maintained driver log books and bill of lading documentation.
- Managed customer inquiries through phone, email, and in-person interactions to resolve issues effectively.
- Investigated customer complaints and service-related accidents to uphold policies.
- Handled customer invoicing and billing inquiries while generating various reports.
Store Manager
Mario's Pizza Kitchen
Scarborough, ON
06.2020 - 06.2021
- Managed daily store operations to ensure efficient workflow and optimal staff performance.
- Engaged with customers to resolve inquiries and enhance shopping experience.
- Resolved customer complaints to uphold satisfaction levels and foster loyalty.
- Trained new employees on customer service and food safety standards.
- Established customer service standards and monitored staff compliance.
- Created and managed employee work schedules.
- Scheduled staff shifts to ensure adequate coverage during peak hours.
- Maintained cleanliness and organization of the store environment regularly.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Oversaw inventory management and conducted regular stock checks.
- Maintained weekly inventory for commissary.
- Managed financial records and transactions.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Utilized Microsoft Office for document preparation.
- Maintaining food Quality.
- Provided customer service at the front desk.
Cook and Customer Service Representative
Gino's Pizza
Brampton, ON
08.2019 - 03.2020
- Prepared a variety of pizzas using fresh ingredients and specific recipes.
- Maintained cleanliness and organization of kitchen area throughout shifts.
- Followed food safety guidelines to uphold quality and sanitation standards.
- Tracked ingredient supplies and freshness to support inventory management.
- Collaborated with team members to efficiently fulfill customer orders during peak periods.
- Operated kitchen equipment, including ovens and mixers, with care.
- Communicated effectively with front-of-house staff regarding special requests.
- Cleaned kitchen surfaces, utensils, and dishes to ensure hygiene.
Customer Service Representative
Dollarama
Brampton, ON
11.2019 - 01.2020
- Assisted customers with product inquiries and guided them through store navigation to enhance shopping experience.
- Cultivated strong customer relationships through friendly interactions, fostering loyalty and repeat business.
- Addressed customer concerns and resolved issues promptly and effectively.
- Resolved customer issues promptly with knowledgeable and friendly service, contributing to high customer satisfaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Greet customers and assist them in locating merchandise in store.
- Process transactions using cash register and point of sale equipment.
- Processed transactions accurately using point-of-sale systems.
- Maintained a clean and organized store environment for customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Supported sales team members to drive growth and development.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Cook and Assistant Store Manager
Pizza Pizza
Saint Hubert, QC
06.2018 - 05.2019
- Monitored food quality during cooking to maintain optimal freshness and taste.
- Ensured adherence to food quality standards while managing staff shift schedules.
- Coordinated timely food orders to expedite kitchen output based on delivery schedules.
- Operated kitchen equipment efficiently, including ovens, grills, and fryers.
- Sanitized workstations at end of shifts to minimize risk of food-borne illnesses.
- Resolved customer complaints related to food quality and service issues.
- Developed staff skills through educational and experiential training for career growth.
- Maintained organized storage areas for efficient inventory management.
Quality Supervisor
Magna Auto System
Belleville, ON
09.2017 - 02.2018
- Supervised quality assurance procedures for automotive components and systems, enhancing compliance with industry standards.
- Monitored production activities to verify conformance with established standards, ensuring consistent product quality.
- Conducted inspections to ensure product compliance with industry standards, contributing to overall quality assurance.
- Collaborated with production teams to promptly resolve quality issues.
Accountant
Suvik Engg.
, India
- Prepared financial statements and reports for management review to support decision-making.
- Processed accounts payable and receivable transactions with precision and accuracy.
- Managed accounts receivable and payable, achieving timely bank statement reconciliations.
- Supported year-end closing activities by organizing essential financial documentation.
- Created journal entries promptly for month-end close processes.
- Monitored balance sheets and income statements to evaluate financial health and performance.
- Utilized accounting software to streamline data entry processes.
Education
AEC - Transport and logistics management
Cegep De La Gaspésie Et Des Lles
Quebec05-2019
Business Launch diploma - Entrepreneurial Studies
Loyalist College
Belleville, Ontario04-2018
MBA - Finance
Bachelor of Commerce -
Skills
- Customer service skills
- Communication Skills
- Customer interaction
- Problem Solver
- Active listener
- Ability to prioritize
- Excellent time management skills
- Multitasking ability
- Works well under pressure
- Adaptability in change
- Detail oriented
- Team player
- Follows directions
- Record keeping proficiency
- Dispatch software
- Trucking logistics knowledge
- Judgment and decision-making
- Friendly and Approachable
- Inventory management
- Customer relationship management
- Logistics coordination
- Time management
- Effective communication
- Problem solving
- Data analysis
- Decision-making
- Problem-solving
- Customer needs assessment
- Verbal and written communication
- Incoming call management
- Customer complaint resolution
- Customer service
- In-store support
- Data entry
- Customer relationship management (CRM)
- Microsoft office expertise
- Microsoft Excel
- Strong teamwork
Languages
English
Professional
Hindi
Full Professional
Gujarati
Full Professional
Punjabi
Limited
Timeline
Customer Service Sales Representative
Tri-Star traffic & distribution
11.2025 - Current
Expeditor
The Stevens Company
11.2023 - 10.2024
Dispatch Coordinator
Prab Transport Ltd / Cross Trans Freightway Inc
11.2022 - 10.2023
Dispatcher
Mour Express Ltd
11.2021 - 12.2022
Dispatcher
2321767 Alberta LTD o/a Freight5
06.2021 - 11.2021
Store Manager
Mario's Pizza Kitchen
06.2020 - 06.2021
Customer Service Representative
Dollarama
11.2019 - 01.2020
Cook and Customer Service Representative
Gino's Pizza
08.2019 - 03.2020
Cook and Assistant Store Manager
Pizza Pizza
06.2018 - 05.2019
Quality Supervisor
Magna Auto System
09.2017 - 02.2018
Accountant
Suvik Engg.
AEC - Transport and logistics management
Cegep De La Gaspésie Et Des Lles
Business Launch diploma - Entrepreneurial Studies
Loyalist College