Dukunde Jessie

• Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
• Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
• Increased customer satisfaction by addressing and resolving complex issues effectively.
• Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
• Supported team members during peak periods by sharing workload and providing guidance when needed.
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.

• Responded to customer requests for products, services and company information
• Educated customers on promotions to enhance sales
• Collected customer feedback and made process changes to exceed customer satisfaction goals 100%
• Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
• Cultivated customer loyalty, promoted repeat customers and improved sales
• Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
• Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.

-Handled inbound and outbound calls

-Booked house showings

-Kept track of check-in and check-out dates

-Researched updated market information

-Replenished office supplies

-Prepared lease Agreements

• Managed expectations and exhibited excellent follow-through related to customers' requests
• Managed confidentiality without exception through listening to customers complaints, suggestions and taking necessary action to provide excellent customer service
• Exhibited high energy and professionalism when dealing with all levels of clients and staff
• Provided primary customer support to internal and external customers in a fast-paced work environment
• Communicated professionally with colleagues, freelancers and clients
• Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
• Answered customer telephone calls promptly and in an appropriate manner
• Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
• Educated customers how to use company systems, complete forms and obtain desired services
• Provided primary customer support to internal and external customers in fast-paced environment.

• Answered constant flow of customer calls with up to 15 calls in queue per minute
• Educated customers on promotions to enhance sales
• Fielded diverse customer questions about issues such as available merchandise, current prices and upcoming company changes
• Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
• Suggested new procedure to persuade cancelling customers to stay with company, resulting in 12% decrease in cancellations
• Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
• Responded to customer requests for products, services and company information
• Engaged clients over phone to answer questions and address complaints.