Summary
Overview
Work History
Education
Skills
Timeline
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GURPREET SADIOURA

Edmonton

Summary

Dynamic Dispatch and Load Brokerage Specialist with a proven track record at Rai Dispatch, excelling in customer relations and expert problem-solving. Enhanced operational efficiency through meticulous documentation management and effective communication, significantly reducing dispatch errors. Committed to fostering teamwork and delivering exceptional service, driving customer loyalty and satisfaction.

Overview

6
6
years of professional experience

Work History

Dispatch and Load Brokerage Specialist

Rai Dispatch
02.2025 - 04.2025
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Reduced errors in dispatch records by conducting regular audits and implementing corrective actions when necessary.
  • Enhanced customer satisfaction through prompt and accurate communication regarding delivery statuses.
  • Collaborated with multiple departments to ensure seamless coordination of resources during emergency situations.

Food Service Supervisor

Green Chillies Pizza
05.2023 - 03.2025
  • Maintained health and food safety standards at all stages, from storage through delivery.
  • Ordered new supplies and food to maintain service levels.
  • Tracked food production levels, meal counts, and supply costs.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.

Key Holder Supervisor

Bulk Barn
01.2023 - 04.2024
  • Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
  • Monitored sales trends closely to identify opportunities for growth or areas requiring improvement in product offerings or merchandising strategies.

Customer Service Representative

IKEA
02.2019 - 10.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Rai Trucking Dispatch And Load Brokerage Specialis

Rai Dispatch Training
04-2025

Associate of Science - Science

Alexander College
Burnaby, BC
04-2022

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management
  • Time management
  • Self motivation
  • Multitasking Abilities
  • Decision-making
  • Active listening

Timeline

Dispatch and Load Brokerage Specialist

Rai Dispatch
02.2025 - 04.2025

Food Service Supervisor

Green Chillies Pizza
05.2023 - 03.2025

Key Holder Supervisor

Bulk Barn
01.2023 - 04.2024

Customer Service Representative

IKEA
02.2019 - 10.2022

Rai Trucking Dispatch And Load Brokerage Specialis

Rai Dispatch Training

Associate of Science - Science

Alexander College

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GURPREET SADIOURA