Gurpreet Kaur
SCARBOROUGH,ON
Summary
Proven leader in administrative and customer service roles, notably with FirstService Residential. Excelled in staff supervision and Microsoft Office, enhancing team productivity and customer satisfaction. Skilled in community management and problem-solving, achieving significant improvements in operational efficiency and client loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Site Administrator
FirstService Residential
Toronto, ON
05.2022 - 01.2023
- Coordinated staff meetings and events to foster communication, teamwork, and professional development opportunities for team members.
- Developed comprehensive training materials for new employees, contributing to their successful onboarding experience.
- Oversaw the procurement of essential supplies, negotiating favorable terms with vendors while maintaining quality standards.
- Served as point of contact for facility maintenance requests, coordinating prompt resolution of issues impacting daily operations.
- Coordinated site investigations, documented issues, and escalated to executive teams.
- Handled sensitive information discreetly while maintaining confidentiality protocols at all times.
- Conducted thorough site inspections, identifying potential issues and taking corrective action as necessary.
- Managed contract negotiations with external partners, resulting in cost savings without compromising service delivery or performance outcomes.
- Prepared detailed project estimates and reports for management review.
- Coordinated with site personnel, clients and local government officials to achieve on-time project delivery.
Customer Service Representative
Shaw Cable Communications
Calgary, AB
02.2022 - 04.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Provided primary customer support to internal and external customers.
- Investigated and resolved accounting, service and delivery concerns.
- Educated customers about billing, payment processing and support policies and procedures.
Front Desk Supervisor
Firstservice Residential
Toronto, ON
01.2021 - 01.2022
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Scheduled and assigned daily work and activities for team members.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Collected room deposits, fees, and payments.
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Entered and updated sensitive customer information during check-ins and room changes.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Monitored inventory levels of office supplies, placing orders as needed to avoid shortages or delays in daily tasks.
- Utilized reservation software programs proficiently, optimizing room bookings and maintaining accurate guest information.
- Maintained accurate financial records by balancing cash drawers daily and conducting regular audits of transactions at the front desk area.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Kept high average of performance evaluations.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Front Desk Associate
Firstservice Residential
Toronto, ON
06.2019 - 12.2020
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
Post-Baccaleurate Diploma - Project Management
Lambton College
Toronto, ON12.2020
Bachelor of Science - Medical Science
Kurukshetra University
Haryana, India06.2017
Skills
- Customer Support
- Community Management
- Mobile Responsiveness
- Server Administration
- Maintenance Scheduling
- Risk Assessment
- Training and mentoring
- Staff Supervision
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- Limited License (CMRAO)
- CPR Certification
- Private Security Certification
Timeline
Site Administrator
FirstService Residential
05.2022 - 01.2023
Customer Service Representative
Shaw Cable Communications
02.2022 - 04.2022
Front Desk Supervisor
Firstservice Residential
01.2021 - 01.2022
Front Desk Associate
Firstservice Residential
06.2019 - 12.2020
Post-Baccaleurate Diploma - Project Management
Lambton College
Bachelor of Science - Medical Science
Kurukshetra University