Gurmehar Sandhu
Peterborough,Ontario
Summary
Enthusiastic and customer-focused individual with a strong background in customer service and team leadership. Currently pursuing a Bachelor of Science in Computer Science at Trent University. Demonstrated ability to provide exceptional customer experiences, manage operational tasks efficiently, and work collaboratively in fast-paced retail environments. Seeking to leverage my skills and experience as a Retail Sales Associate at H&M.
Overview
2
2
years of professional experience
Work History
Barista/Cashier Team Lead
Cork and Bean cafe and wine bar
Peterborough, ON
09.2022 - Current
- Utilized TouchBistro software to manage orders and payments efficiently.
- Provided exceptional customer service and maintained accuracy in financial transactions.
- Trained and led a team, emphasizing teamwork, problem-solving, and effective communication.
- Implemented inventory tracking improvements using Excel, contributing to a 10% reduction in waste.
Front Desk Receptionist
Holiday Inn Peterborough-Waterfront
Peterborough, Ontario
05.2022 - 08.2022
- Played a pivotal role in front-desk operations, utilizing Oracle database for reservation management and guest services.
- Mastered the use of OPERA PMS for hotel management, enhancing operational efficiency and guest satisfaction.
- Streamlined guest check-in process by integrating technological solutions that improved guest service efficiency.
Education
Bachelor of Science - Computer Science
Trent University
Peterborough, ON12-2025
Skills
- Customer Service: Passionate about helping customers find their style and providing exceptional service
- Retail Operations: Experienced in maintaining a neat and tidy sales floor, managing inventory, and processing transactions
- Team Collaboration: Skilled in working with colleagues to create a positive and efficient work environment
- Technical Proficiency: Proficient with point-of-sale systems like TouchBistro, OPERA PMS, and Excel for inventory management
- Communication: Strong interpersonal skills with a knack for engaging customers and promoting loyalty programs
Personal Projects
Dynamic Wishlist Website
- Spearheaded the development of a dynamic wishlist website, handling full-stack development with a focus on user experience.
- Engineered a MySQL-backed database to facilitate robust user interactions, enabling features such as account creation, list customization with images and descriptions, and real-time editing capabilities.
University Showcase Video Producer
- Directed and produced a visually engaging video tour of campus life, skillfully edited using Adobe Premiere Pro on an iPhone.
- link - https://www.youtube.com/watch?v=ojSruDqBoms
Hypothetical Clothing App Database
Developed a MySQL Workbench database for a conceptual clothing app, incorporating tables for orders, products, sizes, reviews, and users. Utilized Python for efficient data integration, emphasizing seamless operation and data management.
ADDITIONAL INFORMATION
- Physical Capabilities: Ability to lift in excess of 20 pounds, stand for long periods, bend, stretch, engage in repetitive motions, push, pull, and carry items for short distances.
- Flexible Schedule: Available to work nights and weekends as required.
Timeline
Barista/Cashier Team Lead
Cork and Bean cafe and wine bar
09.2022 - Current
Front Desk Receptionist
Holiday Inn Peterborough-Waterfront
05.2022 - 08.2022
Bachelor of Science - Computer Science
Trent University
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