Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alexandria Baah

Peterborough,Ontario

Summary

Motivated and result-oriented customer service professional seeking to utilize my knowledge and experience of world-class customer service, food preparation, and food safety in a part-time position at Shoppers Drug Mart, where I can leverage my strong interpersonal skills and retail experience to enhance customer satisfaction and contribute positively to the Shoppers Drug Mart community.


Summary

Dedicated and detail-oriented professional with 3 years of collective experience in customer-facing positions with a proven track record of delivering excellent customer service and maintaining efficient checkout operations. Experienced in cash handling and merchandising, with a commitment to upholding health and safety regulations. Recognized for building positive customer relationships and working collaboratively in team environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Fresh pack team member

Whole Foods Market
06.2024 - 06.2025
  • Prepared a variety of meals and snacks including single meals, family meals, salads and snack breaks following established recipes and portion control guidelines to ensure quality standards.
  • Conducted regular date and temperature checks on prepared foods and ingredients to ensure they were within food safety measures.
  • Assisted chefs in the preparation of deli meals and ingredients.
  • Maintained a clean working environment by ensuring that my workspace was consistently clean throughout my shift to prevent any risk of food contamination.
  • Prepared a variety of fresh meals and snacks following established recipes and portion control guidelines to ensure quality standards.
  • Conducted quality checks of ingredients and finished products, discarding any items that did not meet quality specifications.
  • Engaged with customers to provide recommendations and samples, enhancing their shopping experience and promoting new products.
  • Worked collaboratively with team members to streamline food preparation processes and improve efficiency during peak service hours.
  • Managed daily cleaning and maintenance schedules of food preparation areas to ensure compliance with health regulations.
  • Conducted inventory counts and replenished stock in the refrigerated and dry storage areas, reducing waste through effective stock rotation practices.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.

Deli team member

Whole Foods Market
04.2024 - 06.2024
  • Coordinated the arrangement of meals showcased in the chef's case, ensuring that the presentation was visually appealing to customers while strictly adhering to food safety regulations, including packaging and display of deli meats, cheeses, drinks and display of all chef case meals.
  • Provided outstanding service to customers in a deli setting, accurately taking and fulfilling orders while addressing customer inquiries.
  • Worked collaboratively with team members to create a welcoming atmosphere, consistently receiving positive feedback from customers and management alike.
  • Assisted in maintaining the cleanliness and organization of the deli area, adhering to food safety standards and regulations through opening or closing shift clean ups.
  • Actively participated in inventory management, ensuring stock levels were maintained and items were properly rotated.
  • Demonstrated product knowledge to suggest items and upsell daily specials, contributing to increased sales.
  • Conducted temperature checks on all items in the deli display, hot bar, and salad bar every two hours during each shift to ensure compliance with food safety standards and to prevent items from entering the temperature danger zone.
  • Verified the spoilage dates of each food item at both the opening and closing shifts to ensure that all products were suitable for sale.

Banker

Agricultural Development Bank
09.2021 - 11.2022
  • Handled cash deposits, withdrawals, and loan payments, while providing excellent customer service to clients which enabled me to develop my cash handling skills.
  • Counted, reconciled cash, and maintained accurate records of customer transactions, while ensuring compliance with banking regulations.
  • Assisted Customers with Banking needs by providing customer support and guidance on banking products and services, including loan applications and account management.
  • Handled customer queries by responding to customer queries via email, phone calls, and in person while resolving issues and providing solutions.
  • Conducted Cash Transactions including counting and verifying cash and ensuring accurate recording of transactions.
  • Provided Account Services: Managed customer accounts, including opening and closing accounts, and providing account maintenance services, while ensuring excellent customer service.

Education

Post Graduate Diploma - Human Resource Management

Centennial College
09.2023

Bachelor’s Degree - Banking and Finance

Kwame Nkrumah University of Science and Technology
07.2021

Skills

  • Customer service
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving

Certification

  • Food and Safety certification (food handler essentials course certificate)
  • First aid Certification

Timeline

Fresh pack team member

Whole Foods Market
06.2024 - 06.2025

Deli team member

Whole Foods Market
04.2024 - 06.2024

Banker

Agricultural Development Bank
09.2021 - 11.2022

Bachelor’s Degree - Banking and Finance

Kwame Nkrumah University of Science and Technology

Post Graduate Diploma - Human Resource Management

Centennial College

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Alexandria Baah