Gurman Singh
Toronto,ON
Summary
Energetic and personable with aptitude for building client relationships and understanding financial products. Possesses solid foundation in financial principles and strong skills in customer service and sales techniques. Dedicated to driving financial success and providing exceptional service.
Overview
3
3
years of professional experience
Work History
Financial Sales Representative
Scotiabank
03.2024 - Current
- Improved customer retention rates with exceptional follow-up practices and timely resolution of issues.
- Negotiated favorable terms with product providers on behalf of clients, optimizing investment returns without compromising quality or service levels.
- Educated employees on promotional installment programs, origination processes and compliance requirements related to finance.
- Maximized revenue potential by identifying cross-selling opportunities for additional products and services.
Software Testing Intern
CAAT Pension Plan
01.2023 - 01.2024
- Supported continuous improvement initiatives within the testing process, streamlining workflows and reducing redundancies.
- Strengthened communication between developers and testers, fostering collaboration for successful product releases.
- Improved software quality by executing manual and automated test cases on various platforms.
- Prepared test plans to establish preliminary test strategy, test cases, test schedule and test metrics.
Customer Service Supervisor
Saisethsons Hospitality Services Inc.
11.2021 - 01.2023
- Created customer support strategies to increase customer retention.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Education
Bachelor of Science - Software Engineering
Centennial College
Toronto, ON04-2024
Skills
- Customer Service
- Financial Analysis
- Sales and Cross-Selling
- Communication
- Problem-Solving
- Time Management
- Relationship Management
- Product Knowledge
- Compliance
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
French
Limited Working
Timeline
Financial Sales Representative
Scotiabank
03.2024 - Current
Software Testing Intern
CAAT Pension Plan
01.2023 - 01.2024
Customer Service Supervisor
Saisethsons Hospitality Services Inc.
11.2021 - 01.2023
Bachelor of Science - Software Engineering
Centennial College
Similar Profiles
Vineet ChauhanVineet Chauhan
Financial Advisor at ScotiabankFinancial Advisor at Scotiabank
Dhvanil LaheruDhvanil Laheru
Financial Advisor at ScotiabankFinancial Advisor at Scotiabank
Maranee HenryMaranee Henry
Senior Customer Experience Associate at ScotiabankSenior Customer Experience Associate at Scotiabank