Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

GURLEEN VIRK

Kitchener,CA

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Manager

Pizza Hut
09.2019 - Current
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

Shift Manager

McDonald's
07.2023 - 05.2024
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.

Security Officer

Garda World
06.2019 - 02.2020
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Education

Associate of Arts - Public Relations

Canadore College of Applied Arts And Technology
Mississauga, Canada
01.2021

Skills

  • Time Management
  • Team Leadership
  • Project Management
  • Strategic Planning
  • Staff Training and Development
  • Customer Relationship Management (CRM)
  • Verbal and written communication
  • Cross-Functional Teamwork
  • Decision-Making
  • Multitasking Abilities
  • Customer Service
  • Hiring and Training
  • Scheduling and Coordinating

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual

Certification

  • Licensed - Security Guard
  • Responsible Service Certification (Smart Choice)

Timeline

Shift Manager

McDonald's
07.2023 - 05.2024

Manager

Pizza Hut
09.2019 - Current

Security Officer

Garda World
06.2019 - 02.2020

Associate of Arts - Public Relations

Canadore College of Applied Arts And Technology

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GURLEEN VIRK