Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
RUPINDER KAUR

RUPINDER KAUR

Kitchener,ON

Summary

Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings 4+ years background maintaining customer satisfaction and contributing to company's success. Highly analytical team player with excellent multitasking abilities and a flexible approach to managing competing priorities. Enthusiastic about learning more about the Financial industry and building a solid career foundation in business analysis. Excellent data analysis, modeling and forecasting skills. Proficient with almost all kinds of software programs.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Manager

SUBWAY®Restaurants
07.2021 - Current
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers.
  • Approved regular payroll submissions for employees.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Managed over 200 customers per day everyday.
  • Recorded inventory sales into organization's weekly income report.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Completed Food handling certificate and various Subway university certificates.

Supervisor

SUBWAY®Restaurants
09.2018 - 06.2021
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints and resolved issues to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Set overall vision and provided team leadership.
  • Monitored Food Temperature, Food Quality and Sanitization
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Interviewed, hired and trained new employees.
  • Tracked and prepared quarterly reports of sales goals to management.
  • Audited and documented processes and procedures for health and food safety department.
  • Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
  • Successfully managed high volumes of client-facing interactions and established strong rapport with suppliers.
  • Maintain records of inventory and waste.

Education

Post Graduate Certificate Course - IT Business Analysis - Operations

CONESTOGA COLLEGE, Kitchener, ON
05.2020
  • 3.42 GPA (out of 4)
  • Graduation with Distinction.
  • Numerous presentations and group projects.
  • Microsoft office (Word, Excel, Access, PowerPoint, Visual basic and Outlook)
  • Spaghetti analysis, AS-IS, TO-BE, Networking, Fishbone, Actor diagram, Tree diagram. Power Maps and Power BI. MySQL, wireframe, prototype, storyboards.

Bachelor of Science - Computer Science

Punjabi University, India
06.2018
  • Major Subjects: Computer, Statistics and Mathematics
  • Advanced Calculus, abstract Algebra and Real analysis
  • Applied statistics and Industrial Statistics.
  • C, C++, Oracle, Visual programming, DBMS.

Skills

  • Project Methodologies: Agile, Waterfall, Gap Analysis
  • Test Case Scenarios
  • ERP, CRM Systems, SAP
  • Financial Management & Supply chain management
  • Requirement management tools: Confluence, JIRA
  • Test management tool: Qtest
  • Technical Design Documentation
  • User Acceptance Testing (UAT)
  • Other Tools: Balsamic, MS Visio, MS Excel, MS Word, MS powerpoint, MS SQL, Sharepoint
  • Customer/ Stakeholder Relationship Management
  • Excellent Customer Service, Written and Oral Communication
  • Monitoring KPIs, traceability matrix
  • Strategic Planning, Critical thinking, Detail-oriented
  • Business Process Modeling
  • Exceptional Analytical,Problem-solving and organizational skills

Certification

  • Business Analysis Foundation, IIBA
  • Agile Requirements Foundations, IIBA
  • Customer Service Foundations, PMI
  • Food Handler Certificate,Food Safety Training Canada

LinkedIN Learning Certificates

  • Customer Service: Handling Abusive Customers
  • Customer Service: Problem-Solving and Troubleshooting
  • Serving customers using Social Media
  • Building Rapport with Customers
  • Creating Positive Conversations with Challenging Customers.

Additional Information

ECBA (Entry level Certified Business Analysis) Certification offered by IIBA (International Institute Of Business Analysis) in process.

Timeline

Manager - SUBWAY®Restaurants
07.2021 - Current
Supervisor - SUBWAY®Restaurants
09.2018 - 06.2021
CONESTOGA COLLEGE - Post Graduate Certificate Course, IT Business Analysis - Operations
Punjabi University - Bachelor of Science, Computer Science

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