Gurleen Kaur
Summary
Driven and detail-oriented professional with a track record of enhancing customer loyalty and streamlining operations at Walmart. Excelled in troubleshooting e-commerce issues and mentoring teams, showcasing leadership and computer proficiency. Demonstrated exceptional customer service and problem-solving abilities, contributing to improved team productivity and customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Omni Customer Fulfillment Associate
Walmart
11.2022 - Current
- Boosted customer loyalty, fostering positive relationships through exceptional service.
- Troubleshot technical issues related to the company''s e-commerce platform, providing prompt resolutions for customers experiencing difficulties placing orders.
- Enhanced team productivity with thorough training and mentoring of new Customer Fulfillment Associates.
- Expedited order processing times by implementing a more efficient system for tracking shipments.
- Coordinated with shipping carriers to swiftly resolve any delivery-related issues or concerns from customers.
Retail Sales Associate
Homesense
12.2023 - 08.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Education
Graduate Certificate - Business Administration And Management
Northern Alberta Institute of Technology
Edmonton12-2024
Skills
- Computer Proficiency
- Multilingual
- Leadership
- Cash register operations
- Time management
- Team collaboration
- Customer service
- Problem-solving abilities
- Detail- Oriented
Languages
English
Hindi
Punjabi
Certification
- First Aid, CPR, AED Certification - American Red Cross.
Timeline
Retail Sales Associate
Homesense
12.2023 - 08.2024
Omni Customer Fulfillment Associate
Walmart
11.2022 - Current
Graduate Certificate - Business Administration And Management
Northern Alberta Institute of Technology
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